Upgrade to Rackspace Email Plus

This article provides instructions for upgrading your Rackspace Email users
to Rackspace Email Plus. For more information about Rackspace Email Plus, see
Rackspace Email Plus featuring Cloud Drive.


  • Applies to: Administrator
  • Difficulty: Easy
  • Time needed: 15 minutes
  • Tools required: Cloud Office Control Panel access

For more information about prerequisite terminology, see
Cloud Office support terminology.

Compare Rackspace Email and Rackspace Email Plus

Rackspace Email Plus offers more storage and versatility than Rackspace Email.
The following table provides a comparison of Rackspace Email and Rackspace Email
Plus features:

FeatureRackspace EmailRackspace Email Plus
Syncs to mail client✓ Mail✓ Mail
Syncs to mobile device✓ Mail✓ Mail
✓ Contacts
✓ Calendar
Online contacts
Online calendar
Online notes
Online tasks
30GB Cloud Drive storage
Desktop file synchronization
Online document and spreadsheet editors

Upgrade your Rackspace Email users to Rackspace Email Plus

  1. Log in to the Cloud Office Control Panel.

  2. In the Rackspace Email section, click Rackspace Email Plus.

  3. If you have multiple domains, select the domain for which you want to upgrade.

    Note: This upgrade applies to the entire domain. You cannot upgrade
    individual users.

    After selecting the domain you want to upgrade, a short video
    explains the benefits of Rackspace Email Plus.

  4. After you review the information on this page, click Upgrade Domain.

    Warning: Allow the upgrade to complete before making any other changes.
    Each mailbox takes seconds to upgrade.

    When the domain has upgraded to Rackspace Email Plus, the mailbox list page
    appears, and the following message appears: Success! All Rackspace Email users on
    yourdomainexample.com have been upgraded to Rackspace Email Plus