How to Create a Generic Portal User

This article describes how to create a user for Dedicated and Cloud accounts via the Rackspace portal.

NOTE: Creating a shared user for an IT team or group of users is not best practice. If you do create a shared user, be sure that the CONTACT name of your user is generic. As per our verification policy, we cannot accept PINs from anyone other than the contacts who are explicitly listed.

Dedicated Account Steps

If you're working with a Dedicated Account, where you usually log into https://my.rackspace.com - follow this process.

1. Click on Account towards the middle of the page > then select User List

2. Click on Create New User

3. Fill in all of the required information > then select Create New User

Note: For group users, you’ll need to input a generic name in the fields for first & last name as shown above.

Cloud Account Steps

If you're working with a Cloud Account, where you usually log into https://login.rackspace.com - follow this process.

1. Click on Account in the top right-hand corner > then click User Management

2. Click on Create User in the Users & Permissions area

3. Fill in the required information > then click Create User

4. After this, their user will be created, and you will be directed to that users details page with banners at the top showing the user has been created and that it is pending acceptance of an email invite. The email address you entered will receive the invitation email with instructions follow a link and set their username and password.