Change a Rackspace Email mailbox password

This article describes how to change the password that's used to access a Rackspace Email mailbox. Users can change their own password through Webmail, and administrators can change the password for a user through the Cloud Office Control Panel.


  • Applies to: User or administrator
  • Difficulty: Easy
  • Time needed: About 5 minutes
  • Tools required: Users need their current password; administrators need Cloud Office Control Panel access

For more information about prerequisite terminology, see Cloud Office support terminology.

Change your password through webmail

  1. Log in to your mailbox at

    Note: Your password might already be entered when you log in to However, you must be able to manually enter the password in the following steps. If you do not know the password see Rackspace Email password recovery FAQ before proceeding.

  2. Click your username in the upper-right corner and then select Settings.

  3. In the left pane of the Settings dialog box, click Security, then Change it Now.

  4. Enter the following information:

    • Current Password: Enter the password that you just used to log in to the mailbox.
    • New Password: Enter the new password for the mailbox.
    • Confirm Password: Enter the new password again.

    Note: Review Password Management and Best Practices for guidance on password creation.

  5. Click Save.

    Note: You must update your password on any device that you use to check mail for this mailbox.

Change a password through the Cloud Office Control Panel

Review Password Management and Best Practices before setting passwords for your users.

  1. Log in to the Cloud Office Control Panel.

  2. In the Rackspace Email section, click Mailboxes.

  3. Click the drop-down arrow next to the Manage button for the mailbox you are changing the password.

  4. From the drop-down menu, click Change Password.

  5. Enter the New Password and enter the new password again in the Confirm Password field.