SDDC Business Platform Support RACI
Consolidated RACI — Customer vs Racker
Legend:
R = Responsible · A = Accountable · C = Consulted · I = Informed
| Capability / Action | Customer | Racker |
|---|---|---|
| Infrastructure / vCenter | ||
| Image Import into vCenter | A | R |
| Image Export from vCenter | A | R |
| Image Delete from vCenter | A | R |
| Rackspace Content Library (Create / Support) | A | R |
| Customer Content Library (Create / Support) | A | R |
| VM Object Troubleshooting | A | R |
| vCenter Custom Alarms | A | R |
| vCenter Custom Tags | A | R |
| Inventory Management (Folders / Resource Pools) | A | R |
| Datastore Cluster Management | A | R |
| vCenter Scheduled Tasks | A | R |
| Affinity / DRS Rules | A | R |
| Capacity Troubleshooting (vCenter only) | A | R |
| Performance Troubleshooting (vCenter only) | A | R |
| Networking | ||
| Port Group Addition | A | R |
| dvSwitch Creation | A | R |
| vDisk Management | ||
| vDisk Addition | A | R |
| vDisk Adjustment | A | R |
| vDisk Deletion | A / R | C |
| RDM Provisioning | A | R |
| VMware Tools | ||
| VMware Tools Installation | A | R |
| VM Lifecycle / Builds | ||
| VM Build – Custom Template (not in library) | A | R |
| VM Build from ISO | A | C |
| Create VM Template | A / R | C |
| VM Build – RXT-Provided Template | A | R |
| VM Build – Customer-Provided Template | A | R |
| Customer VM Actions | ||
| Delete VM | A / R | C |
| Power ON / OFF VM | A | R |
| Reboot VM | A | R |
| Resize vCPU / vRAM | A | R |
| Guest Networking | ||
| Virtual NIC Management | A | R |
| Snapshots | ||
| Create / Delete / Revert Snapshots | A | R |
| Mobility & Containers | ||
| vMotion / svMotion | A | R |
| Rename VM Containers | A | R |