SDDC Business Platform Support RACI
This RACI table outlines how responsibilities are shared between the Customer and Rackspace (“Racker”) for common VMware and infrastructure management activities. It clarifies who is responsible for performing each action, who is accountable for the outcome, and when parties are consulted or informed—helping set clear expectations and ensure smooth, consistent support across the platform.
Consolidated RACI — Customer vs Racker
Legend:
R = Responsible · A = Accountable · C = Consulted · I = Informed
| Capability / Action | Customer | Racker |
|---|---|---|
| Infrastructure / vCenter | ||
| Image Import into vCenter | A | R |
| Image Export from vCenter | A | R |
| Image Delete from vCenter | A | R |
| Rackspace Content Library (Create / Support) | A | R |
| Customer Content Library (Create / Support) | A | R |
| VM Object Troubleshooting | A | R |
| vCenter Custom Alarms | A | R |
| vCenter Custom Tags | A | R |
| Inventory Management (Folders / Resource Pools) | A | R |
| Datastore Cluster Management | A | R |
| vCenter Scheduled Tasks | A | R |
| Affinity / DRS Rules | A | R |
| Capacity Troubleshooting (vCenter only) | A | R |
| Performance Troubleshooting (vCenter only) | A | R |
| Networking | ||
| Port Group Addition | A | R |
| dvSwitch Creation | A | R |
| vDisk Management | ||
| vDisk Addition | A | R |
| vDisk Adjustment | A | R |
| vDisk Deletion | A / R | C |
| RDM Provisioning | A | R |
| VMware Tools | ||
| VMware Tools Installation | A | R |
| VM Lifecycle / Builds | ||
| VM Build – Custom Template (not in library) | A | R |
| VM Build from ISO | A | C |
| Create VM Template | A / R | C |
| VM Build – RXT-Provided Template | A | R |
| VM Build – Customer-Provided Template | A | R |
| Customer VM Actions | ||
| Delete VM | A / R | C |
| Power ON / OFF VM | A | R |
| Reboot VM | A | R |
| Resize vCPU / vRAM | A | R |
| Guest Networking | ||
| Virtual NIC Management | A | R |
| Snapshots | ||
| Create / Delete / Revert Snapshots | A | R |
| Mobility & Containers | ||
| vMotion / svMotion | A | R |
| Rename VM Containers | A | R |
Updated about 3 hours ago