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Block or Restore Rackspace Email Access

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This article describes how to block or restore user access to a Rackspace Email mailbox.

Prerequisites

  • Role Required: Administrator
  • Approximate Time: 10 minutes
  • Tools Required: Rackspace Email Control Panel access

For more information about prerequisite terminology, see Rackspace Email Support Terminology.

Blocking access to a mailbox prevents users from logging into that mailbox. You might need to block access to a mailbox if an employee has left your company, or if you suspect the account has been compromised.

Important Warning: Blocking access DOES NOT cancel the mailbox subscription or stop billing. The mailbox remains active, continues to receive new mail, and continues to be charged to your account.

Block Mailbox Access

  1. Log in to the Rackspace Email Control Panel using your administrator credentials.

  2. In the Rackspace Email section, click Mailboxes.

  3. If you have multiple domains, select the domain for the mailbox to which you intend to block access.

  4. Next, you see a list of your mailboxes. In the far-right column, Action, click Block Access to block access to the corresponding mailbox in that row.

  5. A message displays confirming that you want to block access. Read the message, and then click YES, BLOCK ACCESS.

The mailbox is then greyed out in the mailbox list. You have now blocked users from accessing that mailbox.

Restore Mailbox Access

  1. Log in to the Rackspace Email Control Panel by using your administrator credentials.

  2. In the Rackspace Email section, click Mailboxes.

  3. If you have multiple domains, select the domain for the mailbox to which you intend to restore access.

  4. Next, you see a list of your mailboxes. In the far right column Action, click Restore Access to restore access to the corresponding mailbox in that row.

  5. A message displays confirming that you want to restore access. Read the message and click YES, RESTORE ACCESS.

The mailbox is no longer greyed out in the mailbox list. Users can now access that mailbox. Note: It may take up to 10 minutes for full access restoration to take effect across all email clients.

Updated 3 days ago