Creating a Ticket for Rackspace OpenStack Flex

The best way to communicate with Rackspace support technicians is to create a support ticket in the Rackspace Control Panel. This method enables you to copy and paste, or attach, cumbersome information, such as traceroutes and error log entries, directly into the ticket.

Create a New Support Ticket

You can create a support ticket by:

1. Log in to the Cloud Control Panel.
2. Select Tickets > Create Ticket.
3. Select a broad product category related to what this ticket is about.
4. Account & Product > Select an Account > For your Rackspace OpenStack Flex account, choose the account listed that has your account name and then project ID and " - OpenStack Flex"
5. Select Product - Select the appropriate product that the ticket pertains to.
6. In the Issue Details section, enter a subject and message that describes your issue. You can also attach a file of up to 20 MB in size to the ticket.
7. After you have entered information into all of the fields, click Submit.

View Support Tickets

To see previously opened or closed support tickets, click Tickets > Ticket Lists. A list displays your currently open tickets and a tab with the option to view your closed tickets. Each ticket entry displays the following information:

• Name
• Date Last Updated
• Ticket Status
• Ticket ID Number

To create a new ticket from the list view, click Create Ticket.