Add Self-Service Password Recovery to Your Rackspace Email Webmail Site

Prerequisites

• Role Administrator
• Difficulty: Easy
• Time: 5 minutes
• Tool: Rackspace Email Control Panel access

For more information about prerequisite terminology, see Rackspace Email Support Terminology.

1. For Direct Customers

Follow these steps to enable the Password Recovery Link on your Webmail login page.

1. Log in to the Rackspace Email Control Panel.

2. In the main menu, click Rackspace Email.

3. Click the drop-down arrow next to Webmail, and then click Login Page.

4. Click the Edit Login Pagebutton.

5. In the New Content (HTML) box, enter the following HTML code between the and tags to display the link:

   <a href="/forgot-password" id="forgot_password">Forgot Password?</a>
   

6. Click Save.

The **Forgot Password link will now appear on our Webmail login page.

2. For Resellers

Follow these steps to enable password recovery for a specific custom control panel site used by your customers.

1. Log in to Rackspace Email Control Panel.

2. Click Webmail Sites under the Reseller Tools section.

3. Click the Actions drop-down menu next to the Webmail Site you want to add the recovery password option to, and click Customize Site.

4. In the left navigation menu, click Login Page.

5. Click the Edit Login Page button.

6. In the New Content (HTML) box, enter the following HTML code between the and tags to display the link:

   <a href="/forgot-password" id="forgot_password">Forgot Password?</a>
   

7. Click Save.

User Experience Note

Once the Forgot Password link is visible on the login page, individual users must click the link and follow the on-screen prompts to reset their password using the security information they previously set up.