Because the Rackspace Technology Customer Portal supports multiple offerings, we have documented the instructions for managing users in a separate guide. Refer to Manage user permissions for Dedicated Hosting. for instructions about managing user permissions.
For supported VMs and in accordance with ISO27001 requirements, we maintain a formal policy for credentials to your environment. These credentials give us the ability to provide managed services and enable automation.
While you have full administrator access to modify VM passwords and accounts as necessary, we advise against making changes to the Rackspace Technology account to avoid impacting your support experience. If you do make changes, open a ticket to ensure that we are aware of the changes.
Updated 5 months ago