Moving AWS Accounts from one Rackspace Account (DDI) to Another Rackspace Account

“DDI Moves” refers to the process of moving a Customer’s AWS Account, associated with a specific Rackspace Customer account number, to another Rackspace Customer account number.

Customer requests for DDI moves must be submitted at least 14 business days in advance of the designated DDI Move date. DDI Moves are performed on a monthly basis and only during designated periods to minimize impact on billing. (i.e., between the 15th of the month and the 25th of the month).

If you are considering making this change, please contact your Account Manager for further assistance.

📘

Important Customer Information

• Destination DDI gets Billed for the Month of the move.
• Potential Impacts for Identity Federation (Federation has to move).
• Cloud Health Data might not be accurate for a few days during the move period.
• There will be a period of days where the customer cannot spin up any new accounts.
• The DDI moves/Master Payer moves have to be done after the 15th of the Month, and it has to be completed no later than the 25th of the Month.
• A new service order may be required if the destination DDI is brand new and the customer's name is different from the source DDI.