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Add an alias with Rackspace Email

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This article shows how to create an alias that forwards emails to another mailbox or multiple mailboxes on a domain.

Prerequisites

  • Applies to: Administrator
  • Difficulty: Easy
  • Time needed: 5 minutes
  • Tools required: Rackspace Email Control Panel access

For more information on prerequisite terminology, see Rackspace Email Support Terminology.

Alias Overview

Aliases are a way to create an alternate email address name for an existing email address. For example, a user wants to receive emails at [email protected] (the actual address) and [email protected] (the alias), without checking two different accounts. In this case, the system will deliver everything sent to [email protected] to [email protected].

Add a single alias

  1. Log in to the Rackspace Email Control Panel.

  2. In the Rackspace Email section, click Aliases.

  3. On the Aliases page, click Add Alias.

    Note: If you have multiple domains, ensure the appropriate domain name is selected. Use the change domain link if necessary.

  4. In the Create New Alias box, enter a name for this alias (e.g., sales, support, or info).

  5. From the Members inside this Domain box, select one or more mailboxes and move them to the Current Members box. These are the destination mailboxes that will receive the emails sent to the alias address.

  6. (Optional) Add up to four external addresses for domains like gmail.com, yahoo.com, or hotmail.com.

  7. Click Save.

Add multiple aliases

Use this method to import a list of aliases from a file if you need to create more than one at a time.

  1. Log in to the Rackspace Email Control Panel.

  2. In the Rackspace Email section, click Aliases.

  3. On the Aliases page, click Add Multiple Aliases.

  4. Create a CSV or Excel file that contains the information detailed in the Data Format section of the Import Aliases page. You can download a template by clicking the CSV template or Excel template link.

  5. In the Import File section, click Choose file, select the CSV or Excel file you created, and click Open.

  6. On the Import Aliases page, click Import.

Review the Import Summary, which is displayed after the import completes, for any errors that occurred.

Use the Feedback tab to make any comments or ask questions. You can also contact support for assistance.

Updated 6 days ago