Add an alias with Rackspace Email

This article shows how to create an alias that forwards emails to another mailbox or multiple mailboxes on a domain.


  • Applies to: Administrator
  • Difficulty: Easy
  • Time needed: 5 minutes
  • Tools required: Cloud Office Control Panel access

For more information on prerequisite terminology, see Cloud Office support terminology.

Aliases are a way to create an alternate email address name for an existing email address. For example, John wants to receive emails from
business partners at [email protected] (his actual email address) and from friends and family at [email protected] (an alias email
address), without checking two different accounts. In this case, he needs the system to deliver everything sent to [email protected]
to [email protected].

Add a single alias

  1. Log in to the Cloud Office Control Panel.

  2. In the Rackspace Email section, click Aliases.

  3. On the Aliases page, click Add Alias.

    Note: If you have multiple domains, select the appropriate domain name. To change domains, select the change domain link.

  4. In the Create New Alias box, enter a name for this alias.

  5. From the Members inside this Domain box, select one or more mailboxes and drag them into the Current Members box.
    Then, go into the Members of this Alias box.

    Note: Move the address to which you want mail delivered to the right side under Current Members so that it can receive the
    mail sent to the alias address.

  6. (Optional) Add up to four external addresses for domains like,, or

  7. Click Save.

Add multiple aliases

  1. In the Rackspace Email section of the Cloud Office Control Panel, click Aliases.

  2. On the Aliases page, click Add Multiple Aliases.

  3. Create a CSV or Excel file that contains the information detailed in the Data Format section of the Import Aliases
    page. You can download a template by clicking the CSV template or Excel template link.

  4. In the Import File section, click Choose file, select the CSV or Excel file you created, and click Open.

  5. On the Import Aliases page, click Import.

See the Import Summary, which is displayed after the import completes, for any errors that occur.

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