Rackspace Email Support Terminology

This article defines Rackspace Email support article prerequisites and common Rackspace Email support terminology.

Rackspace Email Support Article Prerequisites

Rackspace Email support articles provide one or more of the following prerequisites to describe the parameters of the article.

Prerequisite	Definition	Values or examples
Applies to	Specifies the audience of the article, either User, Administrator, or both. Note: An article that applies to a User can also be valuable information for an Administrator.	User: In the context of support, a user has access to our product (e.g., apps.rackspace.com), but does not have access to administrator tools (e.g., theRackspace Email Control Panel). Note: An article that applies to aUsercan also be valuable information for anAdministrator*.
Role	The specific function of the person performing the task.	Administrator*: The article discusses a topic that might require access to administrator tools (e.g., the Rackspace Email Control Panel).
Difficulty	A subjective evaluation of the difficulty of completing the task in the article.	Easy: The article is instructional and involves minimal or no troubleshooting. Moderate: The article is instructional but requires troubleshooting or access to tools that are not part of Rackspace Email. For example, you are configuring your DNS records, your DNS is hosted at GoDaddy, and you need to access your GoDaddy account. Challenging*: The article is almost entirely troubleshooting.
Time needed	Approximate time needed to complete the steps if you have access to all the required tools and do not encounter any unforeseen obstacles.	Examples of unforeseen obstacles include password recovery, internet connectivity issues, or local network configuration problems.
Required tools	The minimum tools required to complete the steps. This can refer to level of access, software, or hardware.	Examples*: Offending device, Non-primary computer, Access to your email account.

Rackspace Email Terminology

Administrator: An individual who is listed as an account administrator or account contact on a Rackspace Email account.

Rackspace Email Control Panel: A tool accessible only by administrators for managing a Rackspace Email account. It can be accessed at https://cp.rackspace.com.

Rackspace Email Portal: A centralized log in page for Rackspace Email users. It can be accessed at https://apps.rackspace.com.

Email Help Tool: A tool accessible by anyone with a valid Rackspace Email address and password. This tool provides account-specific instructions for mobile and desktop email client configurations. It can be accessed by logging in at https://emailhelp.rackspace.com.

Local: Precedes another term to indicate that what is being discussed is local to your computer, network, or mobile device.

Local mail client: An application used on your personal desktop, laptop, or mobile device to access your Rackspace Email (For example: Outlook).

Mail Client: A general term for any application that is used to access your email.

User: An individual who accesses a Rackspace Email product (such as email) but is not listed as an administrator or contact on the account.

Updated 5 days ago