Set an Archiving Retention Policy

This article describes how to set a retention policy in your email archive. You can use this feature to enact policies
that allow the system to retain email records for a certain duration.

Note: New archives created after June 24, 2020, have a default retention policy of 7 years. You can modify
this policy through the Archive Portal.


  • Applies to: Administrator
  • Difficulty: Easy
  • Time needed: Approximately 5 minutes
  • Tools required: Archive Portal access

For more information about prerequisite terminology, see Cloud Office support terminology.

Set an archive retention policy

  1. Log in to the Cloud Office Control Panel by using your Rackspace Cloud Office admin ID and password.

  2. Scroll down to the Domains section. In the far-right column of this section, click Email Archiving.

  3. Select the domain for which you want to enable a retention policy, and then click Manage My Archive.

    The dashboard for the domain's archive displays.

  4. In the top-right corner, click the Gear icon.

  5. In the top navigation bar, click Policies.

  6. After you set the policy, click Update.

    Warning: Items older than the set retention duration are immediately purged from the archive and are unrecoverable.
    Items that later exceed the retention duration are also permanently deleted.

    Note: To remove a retention policy, uncheck the Enable retention policy box and then click Update.