Recover deleted email in Webmail

This article describes how to recover email messages that have been purged from the Trash folder in Rackspace Webmail.


  • Applies to: User
  • Difficulty: Easy
  • Time needed: Approximately 5 minutes depending on the number of items to be recovered
  • Tools required: Webmail access

For more information on prerequisite terminology, see Cloud Office support terminology.

Recover deleted email

Users can recover email messages from the Recover Deleted Email tool up to 14 days after an item is purged from Trash. To recover deleted messages, log in to Webmail, and perform the following steps:

  1. Verify the missing items are not in Trash or another folder.

  2. Right-click the Trash folder and select Recover Deleted Email.

  3. Select the messages that you want to recover.

  4. Click Recover to Folder and select the destination folder for the recovered emails.

  5. When you see the confirmation Message(s) Recovered, close the recovery tool, and verify that the messages are now in the destination folder that you chose.

Note: Admins can perform this task on behalf of their users by using the Log In As
functionality available in the Cloud Office Control Panel.