Get quick answers to common questions about moving from Rackspace Email or
Hosted Microsoft® Exchange to Rackspace Office 365.
- Applies to: Administrators
- Difficulty: Moderate
For more information about prerequisite terminology, see
Cloud Office support terminology.
Administrators add the Office 365 licenses to their account and create their
new Office 365 environment. See the following instructional articles in the order
listed to prepare for migration:
- Create your Office 365 Tenant
- Add your domain in Office 365
- Add an Office 365 license
- Assign an Office 365 license to a user
Note: You must complete these steps before self-migrating or requesting an
Yes! Admins can request Assisted Migration with our team or use the
Self-Service Migration tool
located within the Cloud Office Control Panel.
Admins are responsible for re-creating their entire environment within Office
365 and the Migrations team migrates the email data by using MigrationWiz.
Yes, all users must create new profiles. We’ve created an online mail client
setup tool that walks users through configuring their email for use on all of
the most popular desktop and mobile platforms:
Yes. Your invoice will reflect fees for both environments while they remain
active on your account. We can work with you to determine a timeline for migration
that accommodates any billing concerns. After your transition to Office 365 is
complete, you must delete your Rackspace Email and Microsoft Exchange mailboxes
and request that those licenses be removed from your account to avoid future
No. When we migrate your data, you will continue to use your Microsoft Exchange
or Rackspace Email mailboxes until you change your domain's DNS records to
receive mail at your new Office 365 mailboxes.
No. Admins are responsible for updating their domain's DNS records. The
migration specialist provides you with a list of records that must be updated.
Rackspace does not have access to your externally hosted DNS and cannot accept
access to external DNS hosting accounts.
If you use the self-service migration tool, follow the instructions in
Add your domain in Office 365 to update
your domain's DNS records.
No. Admins create the new mailboxes via the Office 365 Admin Center and create
new passwords. Existing passwords might or might not work with the Office 365
password requirements. We can access your Microsoft Exchange passwords for
migration purposes, but all Rackspace Email passwords must be provided. If you
use the self-service migration tool, you must enter those individual passwords
into that tool.
- Alternate addresses
- Group lists
- Distribution lists
- Public folders
- Custom groups created via Outlook
- Custom color coded calendar items
- Local data
Updated 4 months ago