Email migration services

We offer several email migration services to our customers at no
charge. Our team of email migration experts is here to help you if
you have any questions or concerns.


  • Applies to: Administrator
  • Difficulty: Easy
  • Time needed: Depends on the migration type
  • Tools required: Cloud Office Control Panel access

Warning: Special characters in mailbox folder names cause the migration
to fail. Before migrating your data, be sure to remove any special characters
from your mailbox folders: ! @ # $ % ^ & * ( ) + = < , > ? / ; : " ' { } [ ] \ | .

For more information about prerequisite terminology, see Cloud Office support terminology.

External migration services

If you are a new customer and need to migrate email data from another provider, we can help. We provide two migration
support options to make your transition as easy as possible: self-service migration and assisted migration.

Self-service migration

Run your migration at any time, day or night, with MigrationWiz, which you can access in the Cloud Office Control Panel. For instructions on how to use MigrationWiz, see Migrate your email by using the self-service migration tool.

The self-migration tool includes the following benefits:

  • Migrates from any provider to Hosted Exchange®, Rackspace Email, or Rackspace Office 365
  • Includes a no-cost migration
  • Migrates contacts, calendars, tasks, and notes data when moving from
    Exchange to Exchange
  • Provides real-time email notifications throughout the migration process
  • Offers direct access to view your migration status
  • Can be accessed from any Internet browser
  • Includes 24x7 support provided by a team of email experts

Note: Current customers seeking to upgrade to Microsoft® Office 365® should review Rackspace Email and Microsoft Exchange upgrade to Office 365 FAQ for questions and instructions on the process.

Assisted migration

Assisted migrations are ideal for companies that need help consulting,
planning, and scheduling a migration project. Our assisted migration
service provides you with peace of mind knowing that the best team of
email migration experts is coordinating your migration.

The benefits of choosing an assisted migration include the following elements:

  • A migration specialist dedicated to your project
  • A custom migration plan based on consultation with your specialist
  • A scheduled time slot with your specialist to perform your migration
  • Timely updates from your specialist throughout the process
  • Documentation and recommendations on managing the migration for your

Assisted Migrations are a partnership between your company and our
team of experts. Throughout the process, we will require some action and
information from you.

Migrations vary based on the type of mailboxes we are migrating to and
from. See the following chart for a list of which services migrate with assisted migration:

Current ServiceRackspace serviceMail inboxMail subfoldersContactsCalendarTasksNotes
Microsoft Exchange or Office 365

Rackspace archive services

Rackspace archive servicesRackspace archive importsRackspace archive exports
Cost$6 per GB via FTP- $6 per GB EML format

- $9 per GB PST format

Internal migration services

The Rackspace internal migration services can help you rename email accounts, change domain names, switch
to a new email platform, and more. Submit a request by using a ticket, and we take care of the rest.

ServiceCostNotesHow to request migration
Upgrade from Exchange 2007, 2010, or 2013 to Exchange 2016No chargeThis type of migration requires all users on the domain to migrate.See Upgrading to Exchange 2016 for self-scheduled Exchange upgrade instructions.
Platform changesNo charge- Convert from Rackspace Email to Microsoft Exchange and keep the same address.

- Convert from Exchange to Rackspace Email and keep the same address.
Submit a support ticket to request either platform change.
Domain renameNo charge$50 if Rackspace archiving is enabled for the domain.Submit a support ticket requesting this service.
Hosted Exchange Mailbox renameNo chargeYou can rename Rackspace Email mailboxes inside your mail Control Panel.Submit a support ticket requesting this service.
Mailbox data migrationsNo chargeMigrate data from to a support ticket requesting this service.

Note: Charges for internal migration services are applied to the next month's statement.

Self-service Exchange Upgrade Tool

Customers can schedule and run their own Hosted Exchange upgrades at For more
information, see Upgrading to Exchange 2016.