Annex 2: Oracle

SNo Work Type Action/Deliverable
1 User Request Backup/Recovery: Perform full, incremental, or partial backups of databases
2 User Request Backup/Recovery: Automate the backup and restore process
3 User Request Backup/Recovery: Monitor the backup disk space and archive or delete old backup files
4 Change Request Database Active Cloning: Adding the tns entries in the both the database
5 Incident Database Active Cloning: Listener creation in the target dB
6 Incident Database Active Cloning: Copying the pfile
7 Maintenances Database Active Cloning: Password file creation on both databases
8 Change Request Database Active Cloning: Start the target database to no mount state
9 Maintenances Database Active Cloning: Connectivity checking between both databases
10 Incident Database Active Cloning: Start cloning
11 Incident Dataguard: DR setup for standby
12 Change Request Dataguard: Basic troubleshooting of DR out of synchronization
13 Incident Dataguard: Troubleshooting of Active Dataguard
14 Maintenances Dataguard: Active Dataguard configuration
15 Proactive Initiatives Capacity Planning: Database growth forecast
16 Proactive Initiatives Capacity Planning: Storage capacity planning
17 Proactive Initiatives Capacity Planning: Memory/CPU usages forecast
18 Incident General troubleshooting: Blocking sessions
19 Incident General troubleshooting: table Locking
20 Incident General troubleshooting: High CPU
21 Incident General troubleshooting: High Memory
22 Incident General troubleshooting: High IO
23 Incident General troubleshooting: Connectivity Issues from app team
24 Incident General troubleshooting: Login & Permissions/privileges Issues
25 Incident General troubleshooting: Disk Space related issues
26 Incident General troubleshooting: Mount point related issues
27 Incident General troubleshooting: Server Not Responding
28 Incident General troubleshooting: Down Database - schema connectivity
29 Incident General troubleshooting: Down Database - Consistency Issue with schema
30 Incident General troubleshooting: Services Down
31 Incident General troubleshooting: Long Running queries
32 Incident General troubleshooting: Rebuild indexes
33 Incident General troubleshooting: DB mail Issues
34 Incident General troubleshooting: DR synch
38 Replica/Migrations Provisioning and managing database instances:
39 Replica/Migrations Setting high availability:
40 Change Request Deploying instance or database level objects:
41 User Request General Requests: DB Mail
42 User Request General Requests: DB refresh
43 User Request General Requests: Script Execution
44 User Request General Requests: Audit Configuration
45 User Request General Requests: Table Partition
46 Change Request General Requests: Adding datafiles
47 User Request RAC: Installation and RAC configuration
48 User Request RAC: RAC upgrade
49 User Request RAC: Patching
50 User Request RAC: Troubleshooting in RAC
51 User Request RAC: Managing scan listeners, services, ASM
52 User Request Performance Tuning: SQL Plan management
53 User Request Performance Tuning: Debugging Query slowness
54 User Request Performance Tuning: Gather stats for table,schema and database
55 User Request Golden Gate: Installation and configuration
56 User Request Golden Gate: Sync issues
57 User Request Golden Gate: Monitoring and Troubleshooting
58 User Request General Requests: Auditing and logging the activities