Set up your Microsoft 365 Exchange Online mailbox in the Mail app for iPad

This article describes how to set up and configure your Microsoft 365®
Exchange® Online mailbox within the native Mail application for iPadOS®

Note: If you are unsure of whether or not your license includes Exchange
Online, contact your administrator.


  • Applies to: User
  • Difficulty: Easy
  • Time needed: 5-10 Minutes for initial installation and configuration -
    sync time varies based on mailbox size and network speed.
  • Tools required: Microsoft 365 email address and password (Exchange Online
    Kiosk license or greater), iPad® (iPadOS 13 or newer) with an active
    network connection.

For more information about prerequisite terminology, see Cloud Office support terminology.

For additional information about Microsoft 365 licensing, see our Product Comparison Chart.

Set up your Microsoft 365 Exchange Online mailbox

  1. Open the Settings app.

  2. Click on Mail.

  3. Click Accounts, then Add Account.

  4. Select Microsoft Exchange.

  5. Enter your Microsoft 365 email address and desired description.

  6. Click Sign In and enter your password.

  7. Click Accept when prompted, then Save.

Note: If your organization requires multi-factor authentication or
self-service password reset registration, you might be prompted for additional
verification methods during the setup process.