Transfer a Domain's Email Services to Another Account

You can transfer a domain's email services from one account to another without starting a ticket or coordinating with Rackspace Support and Account Management. Use the following steps to accomplish this task through your Control Panel:

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Note: This transfer is purely administrative. Performing the transfer does not affect existing mail data or mail delivery.

Initiate a domain transfer

1. Log in to the Rackspace Email Control Panel.

2. Scroll down to the Domains section and click Domains.

3. In the domain list, locate the domain that you want to move to another account.

4. Within the Transfer column on the right, click Start. The Start Transfer page displays.

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   Note: The Transfer column can be hidden or displayed for limited administrators. You set its visibility through the Permissions tab on the Add/Edit Admins page.

5. Review the steps to transfer the domain and then click Start Transfer.

   The Start Transfer page updates to show a URL (available for 24 hours) that you can email to the administrator of the destination account.

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   Note: You can click the Cancel Transfer button at any time to cancel the transfer.

Accept a domain transfer

To finalize the domain transfer, the administrator of the destination account performs the following steps:

1. Use the provided domain transfer URL to log into the Email Control Panel.
2. Click Finish Transfer.