Rackspace Intelligence FAQ

Getting Started

What is Rackspace Intelligence?

Rackspace Intelligence delivers an intuitive interface that gives you a transparent view into the health of your infrastructure, along with actionable insights to improve system performance and availability. It provides a universal dashboard that enables you to obtain information about any monitoring tools and entities regardless of your underlying infrastructure. You can use it to configure monitoring on your entities, such as servers and databases, and view their monitoring status. It also provides visualizations that give you a view of the trends in your resource use.

Who can use Rackspace Intelligence?

All Rackspace customers with a Cloud services account can use Rackspace Intelligence.

How do I sign up for Rackspace Intelligence?

There is no separate sign-up process for Rackspace Intelligence. If you have a Cloud services account, log in to Rackspace Login using your Rackspace Cloud credentials.

Can I use Rackspace Intelligence for both Cloud and Dedicated accounts?

Yes, both Cloud and Dedicated accounts have access to Rackspace Intelligence. For more information, see Getting Started with Rackspace Intelligence for the cloud and Getting Started with Rackspace Intelligence for dedicated accounts.

What are the benefits of using Rackspace Intelligence?

With this set of visualization and analytics tools, you no longer have to set up, maintain, or pay for an additional set of tools. Additionally, the intuitive dashboard enables collaboration with Support Rackers.

How do I access Rackspace Intelligence?

Go to https://intelligence.rackspace.com and log in by providing the username and password for your Rackspace Cloud account.

Alternatively, if you already logged in to the Cloud Control Panel, you can click the Servers menu and then click Rackspace Intelligence. A new browser tab displays the Rackspace Intelligence portal.

How much does Rackspace Intelligence cost?

Rackspace Intelligence is available at no charge for Rackspace customers with a Cloud services account.

Is there an API for Rackspace Intelligence?

Rackspace Intelligence currently does not expose an API. However, you can build many monitoring-related features, such as creating and editing checks and alarms, by using the Rackspace Monitoring API.

Account Services

Are any features of Rackspace Intelligence limited to specific service levels?

All the features in Rackspace Intelligence are available to all service levels (Managed Infrastructure and Managed Operations) for all Cloud customers.

How can I provide feedback about Rackspace Intelligence?

If you want to suggest features to add to Rackspace Intelligence, or if you discover any issues, click the **Support** link at the top of the Rackspace Intelligence Portal.


What is an entity?

An *entity* is a resource (for example, a website or server) that you want to monitor.

Do I need to create entities manually to monitor them?

Rackspace Intelligence automatically creates entities for all of your Rackspace cloud servers and databases. If you want to monitor other systems, you must manually create entities for them.

What is a check?

A *check* specifies the aspect of the resource that you want to monitor.

What is an alarm?

An *alarm* is a set of rules that determine what status is returned based on the result of the check.

Why are the concepts of checks and alarms separate?

We wanted to build a state-of-the-art monitoring platform, which requires that data collection be separate from thresholds.

What is a notification?

A *notification* defines how the system should contact the customer in case of a system failure.

What is a notification plan?

A *notification plan* specifies a set of actions that the system performs when the check returns a certain status.