Export and download a saved image with Pitchfork and Cyberduck

This article takes you through the process of exporting your saved image.
The process involves the following steps:

  • Using the Rackspace Pitchfork tool to interface with our API
  • Using the free, easy-to-use Cyberduck® app to download the image

Note: Due to licensing restrictions by Microsoft® and Red Hat®,
you cannot export Windows® and Red Hat images.


You need the following tools to complete the steps in this article.


Cyberduck is a tool for managing storage solutions like Rackspace Cloud Files
through a simple graphical user interface (GUI).

Download Cyberduck.

Note: Cyberduck is not affiliated with Rackspace, and we are unable to
provide support for using this application.


Pitchfork is a Rackspace-developed tool for interfacing with various products

Download Pitchfork.

Other prerequisites

You need to have the following information ready to perform the export and download:

  • The username that you use to log in to the Cloud Control Panel

  • Your API key

  • The universally unique identifier (UUID) of the image that you want to export

  • The name of the Cloud Files container to which you want to export the image

  • The region in which the image and container exist

Export and download your image

Use the following steps to export and download your image:

  1. After you have all of the preceding information and the tools ready, go to the Pitchfork home page and click Log In at the top right. Enter your username and API key to log in.

  2. Click the icon for Cloud Images, then select your region from the drop-down list on the left side of the page.

  3. Select Export Task from the list and click POST. A set of blank variables displays.

  4. The variable task_type should be set to Export in the drop-down, the image_id variable should be the UUID of the image that you are exporting, and receiving_container should be the name of the container to which you are exporting the image.

  5. Click SEND API CALL to start the export. The Response Headers section displays output that contains an id and a long, alphanumeric value. You can use id and the Get Task Details Pitchfork call to check the status of your export. The response returns the following statuses:

    • Pending
    • Processing
    • Successful
    • Failed
  6. In your container in the Cloud Control Panel, files that are 125 MB in size eventually begin to appear. The file names follow the format uuid_of_the_image_you_exported.vhd-0001.

    After the export is complete, there might be many of these files, depending on the size of your image. There should also be a single file without the -0001 numbering at the end of the .vhd file name.

  7. After the export is complete, open Cyberduck and click Open Connection at the top left. From the drop-down list at the top of the window, select Rackspace Cloud Files (US).

  8. Enter your username and API key, leave the default values in the other fields, and click Connect.

    You are connected to Rackspace and see your list of Cloud Files containers.

  9. In the container to which you exported your image, find the file that ends in .vhd without the additional hyphenated numbering. The size of that file displays as 0 B. This file is the manifest file.

    Right-click the file and download it. Cyberduck actually downloads a file that is much larger than 0 B because the manifest file gathers all of the 125 MB files together back into a workable .vhd file.

  10. Cyberduck notifies you when the download is complete. You can now use the .vhd file that contains the image for your own purposes.

Note: Because Cyberduck sees the manifest file as 0 B in size, it might generate an error after it has finished downloading. However, you can go to your download location to verify that the file is there and that its size matches the total size of the individual parts.