Change the account owner

Sometimes, such as when a user leaves the company or the company or project
name changes, you need to change the primary user, also known as the account owner,
for Rackspace Cloud and Amazon Web Services (AWS) accounts through the
Cloud Control Panel.

Note: Only the current account owner can assign a new account owner.

When you change the account owner, the following events occur:

  • You must select the new or promoted user from existing users on the account.
    The selected user becomes the primary contact and has full control over the
  • The former or demoted primary user is set as an Administrative contact type
    and given basic Role-Based Access Control (RBAC) Identity permissions. You
    might need to set up RBAC permissions for the demoted user, depending on the
    use case.

Change the account owner

Use the following steps to change the account owner through the Cloud
Control Panel:

  1. Log in to the Cloud Control Panel.

  2. In the top navigation bar, click ACCOUNT next to your user name in
    upper-right corner and click Account Settings.

  3. Click Update next to Account Owner.

  4. In the list of available users, click the radio button for the user that
    you want to assign as the new account owner.

  5. Add the account owner's address and click Submit.

  6. When prompted to confirm the account update, type CONFIRM in the text
    box and click Complete.