Administration and maintenance
To maintain optimal database performance throughout the lifetime of client solutions, Rackspace performs the following activities:
| * Research, track, and apply vendor database software patches | * Monitor and correct health issues |
| * Assist with data migration from development to quality assurance, and from quality assurance to production | * Support Oracle Enterprise Manager DB Console |
| * Perform and monitor database backups | * Support Oracle Grid Control |
| * Apply database changes at the client’s request | * Support MongoDB Monitoring Service (MMS) |
| * Employ reporting services and analysis services by using native Oracle or third-party tools or both. | * Support DataStax OpsCenter |
Migration
Migrating databases can be complex, time-consuming, and costly if not executed properly. Rackspace DBAs analyze, capture, and recreate a clients’ existing requirements as a part of “go-live”. They also facilitate the following items:
- Initial environment assessment and recommendations.
- Client in-house database migrations to Rackspace facilities.
- Non-Rackspace hosted database migrations to Rackspace facilities.
- Physical to virtual migrations (P2V) for legacy environments.
- Vendor-to-vendor migrations (such as, Oracle to Microsoft SQL Server) are possible in conjunction with a Professional Services migration engagement.
Security management
Rackspace advanced security and encryption services help protect the integrity of client databases and comply with third-party security standards.
Oracle
- Deploy and configure the advanced security option for tablespace and network encryption (TDE).
- Work with the Rackspace Security team on third-party encryption software (TDE).
Microsoft SQL Server
- Work with the Rackspace Security team on third-party encryption software (TDE).
- Deploy and configure Microsoft encryption software (TDE).
All other vendors
- Work with the Rackspace Security team to deploy Payment Card Industry (PCI) compliant solutions.
- Enable the auditing features built into the database products, as requested.
DB clustering and high availability
| * Oracle Real Application Clusters (RAC) | * PostgreSQL on Red Hat clusters |
| * Oracle Cold Failover clusters | * Mongo Replica sets |
| * Microsoft SQL Server on Windows clusters | * Couchbase Replication |
| * Microsoft SQL Server AlwaysOn | * MySQL on Red Hat clusters |
| * Percona XtraDB clusters |
Auditing
Rackspace provides the following customized vendor-supplied auditing features to assist client compliance objectives:
| * Native auditing enablement in the database features, per client requirements | * Microsoft SQL Server - C2 auditing |
| * Oracle fine-grain auditing | * Microsoft SQL Server - Change tracking |
| * Oracle total recall flashback data archive | * Microsoft SQL Server - Change Data Capture |
| * Microsoft SQL Server audit |
Updated 12 months ago