Rackspace Email Migrations FAQ

Prerequisites

• Role Required: Administrator
• Approximate Time: Depends on migration type
• Tools required: Self-Service: BitTitan MigrationWiz account (via migrationwiz.bittitan.com/app/) Assisted: Rackspace Email Control Panel access more information about prerequisite terminology, see Rackspace Email Support Terminology.

What types of environments can you migrate from?

We support migrations from Exchange Server 2003, 2007, and 2010 (in-house and hosted), Google Apps, Gmail,
GroupWise 7 and 8, Zimbra, Lotus Notes, POP, and IMAP. See Email migration services
for a list of migration options.

How much does a migration to Rackspace cost?

Both self-service and Assisted Migrations are free for the first 250 mailboxes. For migrations exceeding 250 mailboxes, please contact our Sales team for current pricing and assistance.

How long does it take to migrate my email to Rackspace?

Migration times vary depending on the amount of data, the number of mailboxes, and the speed of your existing email system. We can provide more specific timelines once the migration begins.

Is the migration manual or is it automated?

The migration can be both. Rackspace offers a Self-Service option (manual setup using tools like MigrationWiz) or an Assisted Migration (automated process managed by the Assisted Migrations team).

Can I use the Self-Service Migration Tool for all account types?

The Self-Service Migration Tool is available for most common migration types. However, complex environments may require an Assisted Migration. Please contact support for guidance on the best path for your specific account.

What server information do you need for the migration?

You will need the server name and protocol (e.g., IMAP or POP settings) for your source email system. The username and password for every individual mailbox being migrated are mandatory for the migration tool to access the data. This list of credentials should be provided in an Excel file (.xls or .xlsx), and an example file will be provided to ensure correct formatting. Rackspace does not use or accept a single administrator credential for migration purposes.

Can my users access their mail and other data during the migration?

Yes, users can continue to access and use their mailbox normally while the migration is running. However, we strongly recommend that users do not reset their passwords until the migration is complete.

Will users experience downtime during the migration?

While the migration process itself is designed to run in the background with minimal impact, there may be a brief period of downtime (a few hours) when the MX records are updated and propagation occurs across the internet. We recommend scheduling this change outside of peak business hours.

What types of email data are migrated?

See Items migrated during a Rackspace Email migration.

Can I upgrade from Rackspace Email to Office 365 with Rackspace?

Yes, you can upgrade to Office 365 with Rackspace.

Does the Migration Tool create mailboxes on my account or do I need to create the mailboxes first?

The tool does not create the mailboxes. You need to create them in the Rackspace Email Control Panel before the migration, which migrates data to only existing mailboxes on your account.

Do I need to make changes to my DNS records?

Yes, once the migration is complete, you must update your MX records (Mail Exchanger records) to point to Rackspace's mail servers so your mail starts flowing to your new environment.

What if my question was not answered in this FAQ?

Our Support Team, available 24x7x365, is happy to answer any specific questions you might have.