How to get help with Rackspace SDDC Flex
Access the following help resources as necessary.
| Questions | Get help |
|---|---|
| How to use Rackspace SDDC Flex | Consult the Rackspace SDDC Flex. Consult the VMware Cloud Director Tenant Portal Guide. If you still have questions after you consult the documentation, create a support ticket in the Rackspace Customer Portal. |
| How to use the Rackspace Customer Portal to log tickets, manage users, and manage notifications. | Consult the Rackspace Customer Portal Onboarding Guide. |
| Billing | Consult the Understanding Rackspace SDDC Flex billing section of the Rackspace Services for VMware Cloud Solution Guide. If you still have billing questions after you consult the documentation, contact your Customer Success Manager. |
| Logging in to the Rackspace Customer Portal | 1. Go to the Rackspace Customer Portal at login.rackspace.com. 2. Enter your user name and password. 3. Click Log In. If you still have issues logging in to the Rackspace Customer Portal, contact your Customer Success Manager. |
| Logging in to the Rackspace SDDC Flex Portal | Refer to Log in to the Rackspace SDDC Flex portal. If you still have issues logging in to Rackspace SDDC Flex, contact your Customer Success Manager. |
| All other support-related issues | Consult the Rackspace SDDC Flex. If you still have support-related issues, create a support ticket in the Rackspace Customer Portal. |
Updated about 1 year ago