Additional Resources

SLA information, compliance information, and links to other information are provided in the following sections.

SLA Information

Rackspace offers a custom service level agreement (SLA) with the Microsoft Hyper-V environment. Supported VMs have the choice of two SLAs:

• Managed
• Intensive

The SLAs offer 24x7x365 access to a dedicated account team that provides support when building your solution, architecting, migrating, securing, operating your cloud, and ongoing optimization.

The dedicated account team includes an Account Manager, Solution Engineer, Implementation Coordinator, Business Development Consultant, Billing Specialist, and, depending on your service level, an Enterprise Support Engineer.

To learn more about our Rackspace Application Services with an SLA that provides a 100% production platform uptime guarantee, see the Microsoft Hyper-V Terms & Conditions page.

Additional links

1. Navigating your Microsoft Hyper-V environment powered by Rackspace Fanatical Support https://www.youtube.com/watch?v=qFYkf6vvPK0&feature=youtu.be
2. US Product Page
3. UK Product Page
4. Rackspace Recognised Globally at Worldwide Microsoft Partner of the Year Awards https://blog.rackspace.com/rackspace-recognised-worldwide-microsoft-partner-of-the-year
5. Rackspace Achieves Ten Microsoft Partner Competencies for Managed Services Across Microsoft Technologies https://blog.rackspace.com/rackspace-achieves-ten-microsoft-partner-competencies-managed-services-across-microsoft-technologies
6. VMware or Microsoft? Quick Comparison between vSphere 5.5 and Windows Server 2012 R2 Hyper-V https://blogs.technet.microsoft.com/pracheta/2014/01/21/vmware-or-microsoft-quick-comparison-between-vsphere-5-5-and-windows-server-2012-r2-hyper-v/