Safelist addresses, domains, and IPs in Rackspace Email
Last updated on: 2017-11-13
Authored by: William Loy
This article explains how to add an email address, IP address, or domain to a safelist in the Rackspace Email webmail interface to ensure important messages are delivered to your inbox.
Prerequisites
- Applies to: User
- Difficulty: Easy
- Time needed: Approximately 5 minutes
- Tools required: apps.rackspace.com access
For more information on prerequisite terminology, see Cloud Office support terminology.
Why use a safelist?
Safelisting an address creates a rule that moves any message flagged as spam from the address you safelisted to the Inbox so that you do not miss the message. If you need to Blocklist a sender, see Blocklist addresses, domains and IP addresses in Rackspace Email.
Warning: Safelisting does not prevent a sender from being flagged as spam or from being blocked.
Safelist an email address or domain
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Log in to your mailbox at apps.rackspace.com.
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Click your email address in the upper-right corner, and select Settings from the menu.
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Click Spam Settings on the left-hand side of the pop-up box, and then click the Safelist tab.
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In the Safelisted Domains & Email Addresses, click Add.
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When prompted to Add Safelisted Domain or Email Address, enter the domain or email address you want to safelist in the field under Enter a domain or email address, and then click Add.
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Confirm that the address is now listed in the box under Safelisted Domains & Email Addresses, and click Save.
Safelist an IP address
If you need to safelist an IP, follow steps 1-3 in the preceding section, and then perform the following steps:
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In the Safelisted IP Addresses box, click Add.
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When prompted to Add Safelisted IP Address, enter the IP address that you want to safelist in the field under Enter an IP address(or range), and then click Add.
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Confirm that the address is now listed in the box under Safelisted Domains & Email Addresses, and click Save.
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