Reset an Active Directory user password

This article describes how to reset an Active Directory® user password.

Note: This article only applies to custom Active Directory domains configured on customer devices.

Access the Active Directory domain

Use the following steps to access the Active Directory domain:

1. Log in to a domain controller for the Active Directory domain to which the user belongs. The user must have permissions to modify users on the domain.

2. To access Active Directory users and computers, use one of the following options:

   Option 1

   a. Click Start > Run.

   b. Enter dsa.msc in the box and click OK.

   Option 2

   a. Open PowerShell®.

   b. Enter dsa.msc and press Enter.

   Option 3

   Use the Windows® search function to search for Active Directory Users and Computers.

3. In the console, expand Active Directory Users and Computers and confirm that the correct domain is listed. If not, you might be on the incorrect domain controller.

Reset the user password

Use the following instructions to reset the user password:

1. Verify that the domain listed is the domain in which the user is located. To change the domain to a different one located on the same domain controller, use the following steps:

   a. Right-click the current domain.

   b. Click Change Domain.

   c. Select the appropriate domain by using the dialog box.

   Note: If you do not see the correct domain, you might be on the incorrect domain controller.

2. Click the icon that looks like a magnifying glass on a notepad. This action takes you into the search function. Alternatively, you can right-click the domain and click Find.

3. Enter the username in the Name field, and click Find Now.

4. Right-click the appropriate user in the list at the bottom and click Reset Password.

5. Enter the new password, confirm it, and select the desired options related to password expiration and change requirements.

6. Click Reset Password to save the changes. You might see Set Password on some older versions of Windows.