Database Administration Solutions

Rackspace Technology Database Administration (DBA) Service is a managed solution that helps your organization increase database performance and accelerate application innovation. The DBA solution provides database-specific monitoring and expertise that reduces the strain of database management on your organization. This solution comprises a two-tiered offering that assists with provisioning, configuring, monitoring, as well as offering general support and best practices related to your databases.

Intended audience

This guide is intended for technical personnel responsible for working with Rackspace Technology to implement and manage the Database Administration (DBA) solution. The following information outlines the specifics of the DBA solution and explains how you can prepare for and optimize your experience with this solution.

This guide contains the following chapters:

• Choosing a solution level

• Onboarding with the Rackspace Technology DBA service

• Working with the Rackspace Technology DBA team

• Migrating or retiring your database

• Database Administration Solution User Guide

• Understanding DBA solution offerings

  • Understanding Proactive Database Management
  • Understanding Advanced Database Tuning
  • Understanding sample scenarios for PDM and ADT
  • Understanding supported database types

• Understanding the Rackspace Technology DBA onboarding process

  • The Rackspace Technology Portal

• Communicating with your DBA team

  • The Onboarding team
  • Ongoing meetings with Lead DBA

• Grant Rackspace Technology access to the database

  • A bastion host
  • Remote Management and Monitoring (RMM)
  • Dedicated circuits
  • Database security

• Setting up your database

  • Data migration

• Implementing database monitoring

  • Deploy Microsoft System Center Operations Manager (SCOM)
  • Deploy Unified Infrastructure Manager (DXIM)
  • Additional monitoring for ADT customers

• Accessing DBA services reports and health checks

  • Reporting

• Understanding database backup options

• Requesting a database upgrade

• Requesting a database purge or archive

• Understanding DBA services billing

  • Hourly billing
  • Request out-of-scope work
  • View your bill