Last updated on: 2020-07-08
Authored by: Rackspace Support
We offer several email migration services to our customers at no charge. Our team of email migration experts is here to help you if you have any questions or concerns.
Warning: Special characters in mailbox folder names cause the migration
to fail. Before migrating your data, be sure to remove any special characters
from your mailbox folders: ! @ # $ % ^ & * ( ) + = < , > ? / ; : " ' { } [ ] \ | .
For more information about prerequisite terminology, see Cloud Office support terminology.
If you are a new customer and need to migrate email data from another provider, we can help. We provide two migration support options to make your transition as easy as possible: self-service migration and assisted migration.
Run your migration at any time, day or night, with MigrationWiz, which you can access in the Cloud Office Control Panel. For instructions on how to use MigrationWiz, see Migrate your email by using the self-service migration tool.
The self-migration tool includes the following benefits:
Note: Current customers seeking to upgrade to Microsoft® Office 365® should review Rackspace Email and Microsoft Exchange upgrade to Office 365 FAQ for questions and instructions on the process.
Assisted migrations are ideal for companies that need help consulting, planning, and scheduling a migration project. Our assisted migration service provides you with peace of mind knowing that the best team of email migration experts is coordinating your migration.
The benefits of choosing an assisted migration include the following elements:
Assisted Migrations are a partnership between your company and our team of experts. Throughout the process, we will require some action and information from you.
Migrations vary based on the type of mailboxes we are migrating to and from. See the following chart for a list of which services migrate with assisted migration:
Current Service | Rackspace service | Mail inbox | Mail subfolders | Contacts | Calendar | Tasks | Notes |
---|---|---|---|---|---|---|---|
POP | ✓ | ||||||
IMAP | ✓ | ✓ | ✓ | ||||
Microsoft Exchange or Office 365 | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Rackspace archive services | Rackspace archive imports | Rackspace archive exports |
---|---|---|
Cost | $6 per GB via FTP | - $6 per GB EML format - $9 per GB PST format |
The Rackspace internal migration services can help you rename email accounts, change domain names, switch to a new email platform, and more. Submit a request by using a ticket, and we take care of the rest.
Service | Cost | Notes | How to request migration |
---|---|---|---|
Upgrade from Exchange 2007, 2010, or 2013 to Exchange 2016 | No charge | This type of migration requires all users on the domain to migrate. | See Upgrading to Exchange 2016 for self-scheduled Exchange upgrade instructions. |
Platform changes | No charge | - Convert from Rackspace Email to Microsoft Exchange and keep the same address. - Convert from Exchange to Rackspace Email and keep the same address. |
Submit a support ticket to request either platform change. |
Domain rename | No charge | $50 if Rackspace archiving is enabled for the domain. | Submit a support ticket requesting this service. |
Hosted Exchange Mailbox rename | No charge | You can rename Rackspace Email mailboxes inside your mail Control Panel. | Submit a support ticket requesting this service. |
Mailbox data migrations | No charge | Migrate data from OneUser@domain.com to DifferentUser@domain.com. | Submit a support ticket requesting this service. |
Note: Charges for internal migration services are applied to the next month’s statement.
Customers can schedule and run their own Hosted Exchange upgrades at rackspacemigrations.com. For more information, see Upgrading to Exchange 2016.
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