Common Request Templates

This is a list of available common request templates, the category selections they depend on, and types of device selections that may be required in order to navigate to the desired template. Keep in mind that some templates may not show depending on your account type, products, or services. Please consult with support, your customer success manager or account manager if issues accessing a template still exist after utilizing this documentation.

Common Request (Template Name)CategoryProduct/ServiceAllowed Device SelectionsMinimum Devices Required
Add Armor AnywhereChangeDedicated HostingNoneNone
Add CPU to Server or HypervisorChangeDedicated HostingHypervisor, Hypervisor ESXi, Server, VMOne
Add Disk Space to Server or HypervisorChangeDedicated HostingHypervisor, Hypervisor ESXi, Server, VMOne
Add RAM to Server or HypervisorChangeDedicated HostingHypervisor, Hypervisor ESXi, Server, VMOne
Create New User on Active Domain DirectoryAccountUser ManagementNoneNone
Create New User on ServerChangeDedicated HostingServer, VMOne
Add Virtual IP Address to Load BalancerChangeDedicated HostingLoad BalancerOne
Create new VPN User on FirewallChangeDedicated HostingFirewall PlatformOne
On-site Physical Colocation Access RequestChangeDedicated HostingColocationOne
Request Emergency Financial AccomodationsAccountAccount ManagementNoneNone
Delete ContactAccountUser ManagementNoneNone
Remove Virtual IP Address from Load BalancerChangeDedicated HostingLoad BalancerOne
Generate Certificate Signing Request (CSR)ChangeDedicated HostingFirewall Platform, Firewall Platform WAFOne
Hypervisor ESXi Version CheckChangeDedicated HostingHypervisor ESXiOne
IP AllocationChangeDedicated HostingAnyOne
Local User ManagementChangeDedicated HostingHypervisor, Hypervisor ESXi, Server, VMOne
Logical Security TestingAccountAccount ManagementNoneNone
Login Access to ServerChangeDedicated HostingHypervisor, Hypervisor ESXi, Server, VMOne
Network TroubleshootingChangeDedicated HostingFirewall Platform, Firewall Platform WAF, Hypervisor, Hypervisor ESXi, Load Balancer, Managed Shared Storage, RPC-V, Server, VMOne
Nullroute Banned IPsChangeDedicated HostingAnyNone
OS TroubleshootingChangeDedicated HostingHypervisor, Hypervisor ESXi, Server, VMOne
Performance IssuesChangeDedicated HostingHypervisor, Hypervisor ESXi, Server, VMOne
Reset User Password on Active Directory DomainAccountUser ManagementNoneNone
Reset User Password on ServerChangeDedicated HostingServer, VMOne
Reset VPN User Password on FirewallChangeDedicated HostingFirewall PlatformOne
Colocation SmartHands and General Support RequestChangeDedicated HostingColocationOne
User Password Reset/Account UnlockChangeRAS Help Desk Support ServicesNoneNone
Usage DropChangeDedicated HostingAnyNone
Enroll in RPC-VMWare Guest OS ServicesChangeDedicated HostingVirtual Machine for Linux, Virtual Machine for Windows, VMware Service for OS AdministrationOne
VPN - add, reset, delete VPN user(s) on firewall(s)ChangeDedicated HostingFirewall PlatformOne
Website is DownChangeDedicated HostingHypervisor, Hypervisor ESXi, Server, VMOne