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Common Request Templates

Last updated on:  2022-03-09

Authored by:  Asmita


Common Request Templates

This is a list of available common request templates, the category selections they depend on, and types of device selections that may be required in order to navigate to the desired template. Keep in mind that some templates may not show depending on your account type, products, or services. Please consult with support, your customer success manager or account manager if issues accessing a template still exist after utilizing this documentation.

Common Request (Template Name) Category Product/Service Allowed Device Selections Minimum Devices Required
Add Armor Anywhere Change Dedicated Hosting None None
Add CPU to Server or Hypervisor Change Dedicated Hosting Hypervisor, Hypervisor ESXi, Server, VM One
Add Disk Space to Server or Hypervisor Change Dedicated Hosting Hypervisor, Hypervisor ESXi, Server, VM One
Add RAM to Server or Hypervisor Change Dedicated Hosting Hypervisor, Hypervisor ESXi, Server, VM One
Create New User on Active Domain Directory Account User Management None None
Create New User on Server Change Dedicated Hosting Server, VM One
Add Virtual IP Address to Load Balancer Change Dedicated Hosting Load Balancer One
Create new VPN User on Firewall Change Dedicated Hosting Firewall Platform One
On-site Physical Colocation Access Request Change Dedicated Hosting Colocation One
Request Emergency Financial Accomodations Account Account Management None None
Delete Contact Account User Management None None
Remove Virtual IP Address from Load Balancer Change Dedicated Hosting Load Balancer One
Generate Certificate Signing Request (CSR) Change Dedicated Hosting Firewall Platform, Firewall Platform WAF One
Hypervisor ESXi Version Check Change Dedicated Hosting Hypervisor ESXi One
IP Allocation Change Dedicated Hosting Any One
Local User Management Change Dedicated Hosting Hypervisor, Hypervisor ESXi, Server, VM One
Logical Security Testing Account Account Management None None
Login Access to Server Change Dedicated Hosting Hypervisor, Hypervisor ESXi, Server, VM One
Network Troubleshooting Change Dedicated Hosting Firewall Platform, Firewall Platform WAF, Hypervisor, Hypervisor ESXi, Load Balancer, Managed Shared Storage, RPC-V, Server, VM One
Nullroute Banned IPs Change Dedicated Hosting Any None
OS Troubleshooting Change Dedicated Hosting Hypervisor, Hypervisor ESXi, Server, VM One
Performance Issues Change Dedicated Hosting Hypervisor, Hypervisor ESXi, Server, VM One
Reset User Password on Active Directory Domain Account User Management None None
Reset User Password on Server Change Dedicated Hosting Server, VM One
Reset VPN User Password on Firewall Change Dedicated Hosting Firewall Platform One
Colocation SmartHands and General Support Request Change Dedicated Hosting Colocation One
User Password Reset/Account Unlock Change RAS Help Desk Support Services None None
Usage Drop Change Dedicated Hosting Any None
Enroll in RPC-VMWare Guest OS Services Change Dedicated Hosting Virtual Machine for Linux, Virtual Machine for Windows, VMware Service for OS Administration One
VPN - add, reset, delete VPN user(s) on firewall(s) Change Dedicated Hosting Firewall Platform One
Website is Down Change Dedicated Hosting Hypervisor, Hypervisor ESXi, Server, VM One

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