Datacenter access and training

Datacenter access

To provide customers a Fanatical Experience®, we provide every Rackspace customer with a dedicated implementation leader to guide you through the implementation process. The implementation leader contacts you directly and lets you know when the colocation environment is ready to accommodate your deployment. Together, you establish a move-in date for your colocation deployment, and the implementation leader serves as the primary liaison between you and the data center operations team.

Physical vs. Remote Data Center Access

Data center

Physical access

Remote access

DFW3

X

HKG1

X

IAD3

X

LON3

X

LON5

X

MCI1

X

NYC1

X

NYC2

X

ORD1

X

SJC2

X

HKG1

X

Datacenter facility safety training

DC Facility Engineering issues data center safety training to all Colocation customers with registered access to the data center. This training includes a contractor safety video, tour of the facility, and a signed agreement to adhere to Rackspace’s colocation data center rules and regulations.