Last updated on: 2018-11-28
Authored by: Stephanie Fillmon
You can find a comparison of the service levels on the Managed Hosting product page.
Our service level agreements (SLAs) are located on the following pages:
You can find information about support lifecycles and terms on the Extended Lifecycle Support page.
You manage permissions in the MyRackspace portal under Account > Permissions in the subnavigation bar.
Note: To access the Permissions section and modify another user’s permission, you must have one of the following permissions:
Account Administrator: This permission grants a user unlimited access to every section of the MyRackspace Portal.
Admin: This permission (on a device or service) grants a user the ability to manage the device or service, as well as which users can access the device or service.
For details about how to manage permissions, see Manage user permissions for Dedicated Hosting.
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