Change your Account Company Name#

Complete a Service Transfer form if your company has filed for a name change with the Secretary of State where the company is registered, and the tax ID is changed.

You can download the Service Transfer form by using the following steps:

Note If you are a Private Cloud customer, you can request all of the forms described in this guide from your Account Manager.

Step 1. Log in to the Rackspace Technology Customer Portal.

Step 2. In the top navigation panel, select Account >> Docs and Forms.

docs & forms

Step 3. In the Documents and Forms page, select the appropriate options below Transfer Ownership to a new Account owner:

  • Fanatical Support for AWS customer, download the Fanatical Support for AWS Service Transfer Form.

  • Other customers, download the Service Transfer Form.

Step 4. Complete the downloaded form and save the edited file on your computer.

Step 5. Return to the Rackspace Technology Customer Portal.

Step 6. Select Tickets > Create Ticket from the top navigation panel.

create ticket

Step 6. In Create Ticket page, select the appropriate Category from Category section and click Continue.


Step 7. In Account & Product section, click drop-down and select the appropriate Account, Product, and Severity and click Continue as shown in the below image.

account product & severity

Step 8. In Issue Details section, fill in details of Subject, Description, and Recipient(s). Upload the Account Change Form as attachments with Company Name Change Request in the subject line and click Submit. Your ticket will be created.

issue details

Name change without a new tax ID or ownership#

If the company name has changed but the tax ID or ownership did not change, you must complete one of the following forms to provide evidence of the name change.

These forms are available from the Secretary of State.

  • Certificate of Name Change

  • Certificate of Amendment