For all AWS accounts managed by Rackspace, whether created new via the Fanatical Support for AWS Control Panel or created directly with AWS and transferred to Rackspace, we automatically apply several default settings to the account based on best practices we have developed in cooperation with AWS. You should not change or disable any of these default settings, as they are critical to our delivery of Fanatical Support.
AWS IAM (Identity and Access Management)
Setup an IAM role named “Rackspace” for ongoing access to the account (see AWS Identity and Access Management (IAM) for additional details)
Set the IAM account password policy for all passwords
At least 12 characters in length
Contain at least one uppercase character
Contain at least one lowercase character
Contain at least one number
Contain at least one symbol
Not one of the previous 24 passwords used
Create an IAM role named “AWSConfig” for use by the AWS Config service
Create an IAM role named “CloudHealth-Role” to allow us to provide you with CloudHealth
Create an IAM role named “RackspaceDefaultEC2Role” along with an attached IAM policy named “RackspaceDefaultEC2Policy” which can be attached to EC2 instances to provide access to AWS Systems Manager and the CloudWatch EC2 Agent.
Create an IAM role named “EC2ActionsAccess” for use by CloudWatch alarms to trigger actions on instances.
AWS S3 (Simple Storage Service)
Create a bucket named “<account_uuid>-logs” in the US West 2 (Oregon) region
Enable versioning and apply an S3 bucket lifecycle policy to the “<account_uuid>-logs” bucket that expires files after 365 days and permanently removes deleted files after 90 days
Set an S3 bucket policy on the “<account_uuid>-logs” bucket to allow write access from CloudTrail
Create a bucket named “<account_uuid>-ssmoutput” in the US West 2 (Oregon) region
Apply an S3 bucket lifecycle policy to the “<account_uuid>-ssmoutput” bucket that deletes files after 60 days
Configure AWS Config in each AWS region to log to the S3 bucket named “<account_uuid>-logs”
Configure an SNS topic named “rackspace-awsconfig” in each region and subscribe it to a region-specific Shared Management Services SQS queue for use by Rackspace tooling
AWS SNS (Simple Notification Service)
Create SNS topics named “rackspace-support”, “rackspace-support-standard”, “rackspace-support-urgent”, “rackspace-support-emergency” in each region and subscribe it to a region-specific Shared Management Services SQS queue for use by our Rackspace Watchman service