If you need Fanatical Support for your AWS accounts, a helpful Racker is always just a phone call or ticket away. We are available live 24x7x365.
One of the primary ways to interact with a Racker is by creating a ticket in the Rackspace Technology Customer Portal. After you log in, click Support in the top navigation bar and follow the links to create a new ticket or view an existing ticket.
Our automated systems create tickets for events on your AWS accounts that require attention from you or a Racker. For example, our Rackspace Watchman creates a ticket when the system raises an alarm that requires attention.
When we update a ticket, you get an email directing you back to the Control Portal to view the latest comments.