Work with alarms, checks, entities, notifications, and notification plans in Rackspace Intelligence for dedicated accounts

Rackspace Intelligence provides a user interface that displays configuration information about the following items:

Entities

To view the configuration information for a specific item, you typically start off with a list of all the entities that have been set up and configured for your system.

To obtain a list of entities, on the Rackspace Intelligence interface, perform the following steps:

1. Click Monitor and then click the Entities tab.

2. To view details about a specific entity, click the link for the entity. The top of the details page shows information about the entity.

Checks

Rackspace Intelligence lets you view the configuration of checks that were created for an entity. Customers with dedicated accounts can use remote checks. Remote checks monitor an entity’s Internet connectivity. Remote checks are performed by attempting to contact the entity from outside the entity. For more information, see Remote check types.

Rackspace Intelligence for dedicated accounts supports the following remote checks:

• ping
• tcp
• http

To view a check on the Intelligence interface, perform the following steps:

1. Click Monitor and then click the Entities tab.
2. Click the entity for which you want to view check details.
3. On the entity details page, scroll to the Monitoring Checks section and click the link for the check that you want to view. A page that lists the check details is displayed.

Alarms

Rackspace Intelligence supports alarms that analyze the data that is collected by a check.

The alarm criteria contain the logic to process this data and convert the alarm into one of the following states: OK, WARNING, CRITICAL. Rackspace Intelligence lets you view the alarms that have been configured for your entities.

To view an alarm, perform the following steps:

1. Click on the details page for an entity, click the check for which you want to view the alarm
2. Scroll to the Monitoring Alarms section and click the alarm for which you want to view details. The alarm detail are displayed.

Open alerts

Open alerts report statuses that you have asked Rackspace Intelligence to monitor.

You can view a list of all open alerts by clicking Monitor at the top of the Rackspace Intelligence interface and then clicking Open Alerts.

Notifications

Rackspace Intelligence lets you view notifications that have been created for your entities. Notifications must be defined before you can set up a notification plan for an entity. For example, you can define a method of contacting a support engineer by SMS and a method of contacting a manager by email.

To view the notifications that have been configured for you, click Notify at the top of the Rackspace Intelligence interface, and then click the Notifications tab. This action displays the Notifications page, which lists all the notifications that have been configured for you.

Notification plans

You can have notification plans defined that work with your monitoring checks and alarms. You can specify several ways to notify members of your team (notifications) and then assemble those notifications into notification plans.

To view the notification plans that have been configured for you, select Notify at the top of the Rackspace Intelligence interface, and then click the Notification Plans tab. This action displays the Notification Plans page.

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