Billing Cycles¶

Google bills for all infrastructure on a calendar month basis. GCP charges for the previous month's usage are typically finalized by the 10th day of each month. After the charges are finalized by Google, both infrastructure and management charges are added to your Rackspace account and will appear on your next Rackspace bill. Each line item will include the month in which the charges were incurred. Your Rackspace bill is created the 15th of each month, unless you are using an account originally created for the Rackspace Public Cloud, in which case you will be billed based on the anniversary date the account was created.

Monthly Management Fees¶

Monthly management fees for each Aviator GCP project will be billed at the rate agreed upon during the project's onboarding. During your first month of management for each GCP project, your monthly management fee is prorated based on the start date of management.

On-Demand Support Fees¶

On-Demand support fees for a Runway project ticket are estimated and scoped up front for each ticket by the support team. The fee needs to be agreed to before work begins. Agreed upon fees are included in the upcoming billing cycle.

On-Demand support fee is structured as a cost for the ticket and a cost for the time spent on the ticket. Time is billed in 30 minute increments, rounded up.

Viewing your Invoices¶

To view your invoices, log in to the Managed Services for Google Cloud Platform Control Panel, select the Account dropdown at the top right corner, and select Billing Overview.

The primary account holder will receive an email any time a payment is processed, indicating that a new invoice is available for review.

Modifying your Payment Method¶

If you need to update the credit card or ACH (eCheck - United States only) details that you have on file, log in to the Managed Services for Google Cloud Platform Control Panel, select the Account dropdown at the top right corner, and select Billing Overview. From there, you'll find a link to update your payment details.

Native GCP Project Billing Account Access¶

All GCP projects under Rackspace management are associated with a single Rackspace owned GCP billing account for your organization. Rackspace automatically grants billing account access to the user who linked the organization with billing:admin rights. This user can manage who else in the organization has access to native GCP billing features.