Last updated on: 2018-03-30
Authored by: Casey Gurbanov
Get quick answers to common questions about moving from Rackspace Email or Hosted Microsoft® Exchange to Rackspace Office 365.
For more information about prerequisite terminology, see Cloud Office support terminology.
Administrators add the Office 365 licenses to their account and create their new Office 365 environment. See the following instructional articles in the order listed to prepare for migration:
Note: You must complete these steps before self-migrating or requesting an assisted migration.
Yes! Admins can request Assisted Migration with our team or use the Self-Service Migration tool located within the Cloud Office Control Panel. Admins are responsible for re-creating their entire environment within Office 365 and the Migrations team migrates the email data by using MigrationWiz.
Yes, all users must create new profiles. We’ve created an online mail client setup tool that walks users through configuring their email for use on all of the most popular desktop and mobile platforms: https://emailhelp.rackspace.com/
Yes. Your invoice will reflect fees for both environments while they remain active on your account. We can work with you to determine a timeline for migration that accommodates any billing concerns. After your transition to Office 365 is complete, you must delete your Rackspace Email and Microsoft Exchange mailboxes and request that those licenses be removed from your account to avoid future billing.
No. When we migrate your data, you will continue to use your Microsoft Exchange or Rackspace Email mailboxes until you change your domain’s DNS records to receive mail at your new Office 365 mailboxes.
No. Admins are responsible for updating their domain’s DNS records. The migration specialist provides you with a list of records that must be updated. Rackspace does not have access to your externally hosted DNS and cannot accept access to external DNS hosting accounts.
If you use the self-service migration tool, follow the instructions in Add your domain in Office 365 to update your domain’s DNS records.
No. Admins create the new mailboxes via the Office 365 Admin Center and create new passwords. Existing passwords might or might not work with the Office 365 password requirements. We can access your Microsoft Exchange passwords for migration purposes, but all Rackspace Email passwords must be provided. If you use the self-service migration tool, you must enter those individual passwords into that tool.
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