Rackspace Product Release Phases
Last updated on: 2021-03-31
Authored by: Tarun Bhatti
At Rackspace Technology, we have four release phases: Preview, Early Access Program, Limited Availability, and Unlimited Availability. Here’s a quick overview of the release phases:
We grant access to a small number of customers and partners and offer varied support levels, no SLA, no pricing, often API only. The product is not production-ready.
Early Access Program
We expand access to a larger number of customers. We offer varied support levels with no SLA and might not have pricing finalized, often providing only API access. The product is not production-ready.
This level is a production workload-ready product, although we limit the ramp and test it for cloud scalability. This level includes 24x7x365 support, a full SLA, billing, and is production-ready.
We remove the waitlist and make the product available to all. This level includes 24x7x365 support, a full SLA, billing, and it is production-ready.