If you’re a cloud account administrator, go to https://account.rackspace.com/event-history. It should support users to know if there are any recent modifications or account access.

Rackspace is deactivating the former ticketing component and migrating clients to Fabric Ticketing, which has been utilized by multi-cloud users for some time. New features and customer feedback enhancements are gradually being integrated in the new Fabric Ticketing application.

MFA is mandatory for all customers and must be configured by all accounts. To configure MFA, refer to Multi-Factor-Authentication

You will receive the notification when you enable the Notification Preference option. To check the preference, refer to Notification-Preference.

Create a new ticket in the fabric ticketing app under the category Account and select User Management as the account type. Contact your Admin or follow up with the support team or Account Manager if you are unable to log into the portal.

Contact an admin (customer side), Customer Success Manager or Support Team.

According to the instructions here: Support Pin Management, you should be able to unlock the PIN via the portal. If you are unable to do so, you should contact the customer support.