Rackspace Fabric FAQ
General
How can I reset the password of my Email?
If you're a cloud account administrator, go to Event History. It should support users to know if there are any recent modifications or account access.
How can I return back to my previous ticketing application?
Rackspace is deactivating the former ticketing component and migrating clients to Fabric Ticketing, which has been utilized by multi-cloud users for some time. New features and customer feedback enhancements are gradually being integrated in the new Fabric Ticketing application.
I am not able to login to MyRack portal. I have been asked for MFA verification though I have not configured MFA yet.
MFA is mandatory for all customers and must be configured by all accounts. To configure MFA, refer to Multi-Factor-Authentication
I am not getting email notification via My Rackportal for incidents pertaining to Alert Logic.
You will receive the notification when you enable the **Notification Preference** option. To check the preference, refer to Notification-Preference.
I am unable to login to MyRack Portal. While login it is showing no primary contact exists.
Create a new ticket in the fabric ticketing app under the category **Account** and select **User Management** as the account type. Contact your Admin or follow up with the support team or Account Manager if you are unable to log into the portal.
Permission
I am unable to edit a ticket. I am getting the notification that I don't have permission to update.
Contact an admin (customer side), Customer Success Manager or Support Team.
I am not able to generate PIN via Rackspace portal.
According to the instructions here: Support Pin Management, you should be able to unlock the PIN via the portal. If you are unable to do so, you should contact the customer support.
Updated 11 months ago