Last updated on: 2020-03-11
Authored by: Stephanie Fillmon
Historically Managed Infrastructure customers have been unable to leverage Rackspace Fanatical Support™ Teams for help. With the OS Billable Services offering, Managed Infrastructure customers gain access to Rackspace Fanatical Support Teams to help complete Windows- or Linux-specific tasks that are within the Linux® and Windows® Spheres of Support.
To qualify for the OS Billable Services offering, you must meet the following requirements:
Note: These requirements enable us to provide customers with the best and most consistent experience possible.
The OS Billable Services offering has the following restrictions and limitations:
OS Billable Services has an hourly fee and a minimum of at least one hour. The estimated time provided at the start of the request is subject to change. If additional time is needed, Rackspace communicates the details through the process for approval.
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