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Office 365

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Microsoft 365 Spheres of Support

Last updated on:  2022-11-22

Authored by:  Jeremiah Sauder


Prerequisites

  • Applies to: End-users
  • Difficulty: Easy
  • Time Needed: Varies
  • Tools Needed: None

For more information about prerequisite terminology, see Cloud Office support terminology.

This article outlines the Fanatical Experienceโ„ข we offer and the Rackspaceยฎ Application Services / Elastic Engineering support for Microsoft 365ยฎ.

Support type Definition
Fanatical Support 24/7 break/fix support for various parts of the Microsoft 365 platform. Our Microsoft-certified customer success professionals work with your administrative staff to troubleshoot problems and resolve issues.
Troubleshoot Rackspace assists customer administrative staff with the diagnosis of complex issues or problems with new configurations. Rackspace advises the customer administrative staff on the recommended diagnosis and remediation steps. Troubleshooting might include calls with customer staff, response to email questions, or problem assessment by using scripts or manual investigation when requested by the customer.
Consult Our Microsoft-certified engineers and Technical Account management teams meet with customer administrative staff to provide advice, product knowledge, implementation and architecture guidance, and project plans to implement the Microsoft 365 platform features in the most effective way possible. Consulting might include documentation of suggestions as well as a roadmap for implementation.
Enable Rackspace engineers work side-by-side with customer administrative staff to implement desired features or configurations for the customer. Rackspace provides documentation of the implementation steps as well as any architectural or operational decisions made by the customer. Our team helps implement pilot and test configurations and support production deployments in close collaboration with the customer’s administrative staff.

Exchange Online

Feature Fanatical Support Rackspace Application Services / Elastic Engineering Troubleshoot Consult Enable
DKIM Basic troubleshooting Tailored solutions and guidance โœ“ โœ“ โœ“
DMARC Basic troubleshooting Tailored solutions and guidance โœ“ โœ“ โœ“
Mail Flow Rules Basic troubleshooting Tailored solutions and guidance โœ“ โœ“ โœ“
Connectors Basic troubleshooting Tailored solutions and guidance โœ“ โœ“ โœ“
Exchange Role-Based Permissions Basic troubleshooting Tailored solutions and guidance โœ“ โœ“ โœ“
Retention Tags and Retention Policies Troubleshooting default retention tag applications and basic customization Tailored retention policies, migration of legacy retention policies, and recommended configuration โœ“ โœ“ โœ“
Azure Information Protection Troubleshooting default Azure Information Protection template configuration Tailored AIP template configuration, enablement, and management to suit business needs โœ“ โœ“ โœ“
Office 365 Message Encryption Support for Rackspace control panel options Tailored Office 365 message encryption solutions for email security and compliance, including hybrid solutions โœ“ โœ“ โœ“
In-Place Hold and Litigation Hold Assistance enabling litigation hold per mailbox Tailored solutions for litigation hold and configuration including ensuring data compliance and security alongside company policy โœ“ โœ“ โœ“
In-Place eDiscovery Assistance with In-Place eDiscovery access and configuration eDiscovery enablement, configuration, and guidance for ongoing use-case scenario and compliance needs โœ“ โœ“ โœ“
Data Loss Prevention Default DLP policies to meet security and compliance requirements Tailored DLP Policies, guidance, and solutions, including enablement and business integration โœ“ โœ“ โœ“
Journaling Rackspace unlimited archiving solution per user to meet regulatory needs and compliance Bring your own third-party journaling solution for compliance, business, or regulatory needs and get personalized assistance with application setup and integration โœ“ โœ“ โœ“
Anti-Spam and Anti-Malware Protection Troubleshoot built-in malware and spam filtering capabilities Tailored anti-spam and anti-malware protection policies, configurations, and solutions per business-critical requirements for mail data protection โœ“ โœ“ โœ“
Quarantine - administrator management Troubleshoot quarantine, reporting false positives, end-user spam notifications, and access Tailored quarantine solutions catered to business needs that require custom solutions with Exchange Online Protection. Also integration and enablement of third-party solutions โœ“ โœ“ โœ“
Custom Routing of Outbound Mail Troubleshoot mail flow with connectors and routing mail flow inbound and outbound from Office 365 Tailored solutions for mail flow to meet business-critical needs, including connectors, hybrid mail flow through Exchange Online, custom configurations, and enablement โœ“ โœ“ โœ“
Clutter Troubleshooting and assistance enabling and disabling Tailored solutions and guidance โœ“ โœ“ โœ“
MailTips Troubleshoot policy mail tip configurations based on transport rules and DLP Policy Tailored Mail flow transport rules, including Data Loss Prevention policy tips for meeting enterprise-level requirements โœ“ โœ“ โœ“
Inbox Rules Troubleshoot Outlook Web Access inbox rules' configuration Tailored end-user Inbox mail flow solutions, including bulk enablement of rules required by the organization โœ“ โœ“ โœ“
Address Book Policies Troubleshoot your organizationโ€™s Global Address List (GAL) Tailored Address Book Policy solutions for user segmentation per required business needs and compliance. Customized solutions through PowerShellยฎ, including ongoing solutions and maintenance โœ“ โœ“ โœ“
Address Lists and Global Address List Troubleshoot management of address lists Enablement, configuration, and detailed use of Address Lists and Global Address Book policy management to meet business-critical day-to-day needs โœ“ โœ“ โœ“
Office 365 Groups Troubleshoot Office 365 Groups Tailored Office 365 Groups solutions, enablement, and ease of business adoption to leverage all features included, such as Dynamic Group Membership, Group Naming Policy, and granular self-service group creation controls โœ“ โœ“ โœ“
Distribution Groups Troubleshoot creation of distribution groups in the Office 365 Admin Center Tailored solutions catered for business-specific requirements for in-depth enablement, including consultation and guidance on day-to-day configuration โœ“ โœ“ โœ“
Resource Mailboxes Troubleshoot resource mailboxes created in the Office 365 Admin Center Customized solutions for business needs and requirements for conference rooms and equipment. Consultation and guidance through enablement and management best practices โœ“ โœ“ โœ“
Out-of-Office Replies Troubleshoot automatic replies in Outlook Web App and Outlook Tailored solutions for company-wide enablement, configurations per business needs, including customized business out-of-office scenarios โœ“ โœ“ โœ“
Calendar Sharing Troubleshoot calendar sharing in Outlook Web App and Outlook Tailored solutions and guidance for day-to-day adoption of Office 365 calendar sharing. Consultative solutions tailored to business needs โœ“ โœ“ โœ“
Office 365 admin center reports Troubleshoot access to all Office 365 reports Tailored Office 365 report use and access for delivering business-critical solutions in an enterprise environment โœ“ โœ“ โœ“
Message Trace Troubleshoot Exchange mail flow message tracing, analyzing, and access assurance Assistance with Exchange mail flow message tracing, analyzing, and access assurance, including business-tailored requirements for day-to-day maintenance โœ“ โœ“ โœ“
Auditing Reports Troubleshoot access to and assistance with Office 365 audit logs Business-critical tailored solutions for audit reports across Office 365 reporting services, including detailed PowerShell auditing enablement and full-feature licensing Azure auditing guidance โœ“ โœ“ โœ“
Federated Sharing (Including Calendar Publishing) Troubleshoot federated calendar sharing Tailored solutions for setting up organization relationships for sharing calendar information with external business partners, including Exchange on-premises organizations and Office 365 organizations โœ“ โœ“ โœ“
Public Folders Troubleshoot access to and assistance with Exchange Admin Center public folders Tailored solutions for Office 365 public folders, including legacy migrations, enablement, and ongoing access-management of PF hierarchies โœ“ โœ“ โœ“
Exchange ActiveSync Troubleshoot Exchange ActiveSync Tailored enablements, solutions, and consultation on Exchange ActiveSync features and functionality, including device security features, managing mobile device access, and device policies โœ“ โœ“ โœ“
Mobile Device Management for Office 365 Assistance in helping you secure and manage mobile devices including iPhones, iPads, Androids, and Windows Phones used by licensed Office 365 users in your organization Tailored solutions, enablement, and adoption of MDM policies for supported devices, including access control for Office 365 email and documents, policy settings for mobile devices, and remote wipe functionality โœ“ โœ“ โœ“
POP and IMAP Basic troubleshooting Tailored solutions and guidance โœ“ โœ“ โœ“
SMTP Basic troubleshooting Tailored solutions and guidance โœ“ โœ“ โœ“
Deleted Item Recovery Basic troubleshooting Tailored solutions and guidance โœ“ โœ“ โœ“
Deleted Mailbox Recovery Basic troubleshooting Tailored solutions and guidance โœ“ โœ“ โœ“

Sharepoint Online

Feature Fanatical Support Rackspace Application Services / Elastic Engineering Troubleshoot Consult Enable
Site Customization No support Guidance and advice on industry proven customizations, project management of partner-run, full-on customizations. โœ“ โœ“
Site enablement No support Guidance and advice on industry-proven customizations, project management of partner-run, full-on enablements. โœ“ โœ“
Data loss prevention Basic troubleshooting Tailored DLP policies, guidance, and tailored solutions, including enablement and business integration. โœ“ โœ“ โœ“
Encryption in transit Basic troubleshooting Guidance on implementation of Azure Information Protection Services โœ“ โœ“ โœ“
Sharepoint admin center (Office 365) Basic troubleshooting Tutorials, customized training, and available administrator workshops. โœ“ โœ“ โœ“
Auditing and Reporting Basic troubleshooting Tailored solutions, enablement, best practices, and training. โœ“ โœ“ โœ“
External Sharing: External Access Basic troubleshooting Set up, and best practices โœ“ โœ“ โœ“
External Sharing: Guest Link Basic troubleshooting Set up, and best practices โœ“ โœ“ โœ“
Folder Sync Basic troubleshooting Set up, and best practices โœ“ โœ“ โœ“
IRM using Azure Information Protection Basic troubleshooting Tailored AIP template configuration, enablement, and management to suit Enterprise business needs. โœ“ โœ“ โœ“
Office Online (create/edit) Basic troubleshooting Tutorials, customized training, and available administrator and end-user workshops. โœ“ โœ“ โœ“
Recycle Bin (SharePoint admin center) Basic troubleshooting Set up, and best practices. โœ“ โœ“ โœ“
Recycle Bin (site collection) Basic troubleshooting Set up, and best practices. โœ“ โœ“ โœ“
Document libraries Basic troubleshooting Set up, and best practices. โœ“ โœ“ โœ“
Lists Basic troubleshooting Set up, and best practices. โœ“ โœ“ โœ“
Permissions Basic troubleshooting Guidance and training based on best practices. โœ“ โœ“

OneDrive

Feature Fanatical Support Rackspace Application Services / Elastic Engineering Troubleshoot Consult Enable
OneDrive desktop application Basic troubleshooting Set up, and best practices โœ“ โœ“ โœ“
Advanced Sync Settings Basic troubleshooting Set up, and best practices. โœ“ โœ“ โœ“
Sharing settings and management Basic troubleshooting Set up, and best practices. โœ“ โœ“ โœ“
Lists Basic troubleshooting Set up and best practices. โœ“ โœ“ โœ“
Permissions Basic troubleshooting Guidance and training based on best practices. โœ“ โœ“
Offboarding Basic troubleshooting Set up, and best practices. โœ“ โœ“ โœ“

Identity and Access Management

Feature Fanatical Support Rackspace Application Services / Elastic Engineering Troubleshoot Consult Enable
Azure AD Premium P1 / P2 Basic troubleshooting Implementation, guidance, assistance with Azure AD Premium P1 / P2 Features โœ“ โœ“ โœ“
Self-Service Group and app Management Plus Dynamic Groups No support Help creating and maintaining customized templates, rules, configurations, and settings around Office 365 Groups โœ“ โœ“ โœ“
Self Service Password Reset Basic troubleshooting Help enabling and enabling Self-Service Password Reset (SSPR) in conjunction with on-premises Active Directory (AD) and Active Directory Federation Services (ADFS) โœ“ โœ“ โœ“
Multifactor Authentication Basic troubleshooting Integration with MFA clients included in Office 365 as well as third-party solutions that reside on-premises and in the cloud through Active Directory Federation Services (ADFS) โœ“ โœ“ โœ“
Defender for Cloud Apps No support Implementation, guidance, and assistance with Microsoft Defender for Cloud Apps features โœ“ โœ“ โœ“
Azure AD Connect No support Guidance and support through setup, maintenance, and enablement of Azure Active Directory Connect (AADC) and Health Monitoring for active alerts โœ“ โœ“ โœ“
Privileged Identity Management No support Just-in-time access, direct (time-based) access, assign roles, access review โœ“ โœ“ โœ“
Advanced Threat Analytics Basic troubleshooting Plan, design, and enable โœ“ โœ“ โœ“
Azure AD Identity Protection Basic troubleshooting Plan, design, and enable โœ“ โœ“ โœ“
Azure AD Identity Protection Basic troubleshooting Plan, design, and enable โœ“ โœ“ โœ“
Federated Identity No support Plan, design, and enable โœ“ โœ“
Enterprise Applications - Federating SAML apps to Azure AD No support Guidance and training based on best practices. โœ“ โœ“
Conditional Access Basic troubleshooting Plan, design, and enable โœ“ โœ“ โœ“

Information Protection

Feature Fanatical Support Rackspace Application Services / Elastic Engineering Troubleshoot Consult Enable
Microsoft Information Protection Basic troubleshooting Plan, design, and enable โœ“ โœ“ โœ“
Document classification policies Basic troubleshooting Tailored solutions and guidance โœ“ โœ“ โœ“
Bring your own key No support Help configuring custom on-premises security encryption keys with customers Office 365 enablement. โœ“ โœ“ โœ“
Document Tracking and Revocation Basic troubleshooting Tailored solutions and guidance โœ“ โœ“ โœ“
Advanced e-Discovery No support Tailored solutions and guidance โœ“ โœ“ โœ“

Device Management and Security

Feature Fanatical Support Rackspace Application Services / Elastic Engineering Troubleshoot Consult Enable
Microsoft Endpoint Manager Support limited to license purchase and assignment Rackspace provides guidance, project management, best practices, enablement assistance, and admin and end-user training as needed โœ“ โœ“ โœ“
Custom App Packaging - Line of business apps, MSI supported. Win32 consulted No support Rackspace provides guidance around packaging and deployment of supported apps. โœ“
Custom Script Deployment No support Rackspace provides guidance around the deployment of custom scripts and limited troubleshooting when a script fails to run on an Intune-enrolled device. โœ“ โœ“
Integration with Apple Business Manager No support Rackspace provides guidance around packaging and deployment of Apple Business Manager. โœ“
Enablement of default Configuration policies No support Rackspace provides guidance around default baseline settings for Intune enrolled devices. โœ“
Microsoft Defender Firewall No support Rackspace provides guidance around Microsoft Defender Firewall settings. โœ“
Microsoft Tunnel No support Rackspace provides guidance around set up of Microsoft Tunnel. โœ“
Graph for Intune No support Rackspace provides guidance around reporting using Microsoft Graph for Intune. โœ“
Policy Sets No support Rackspace provides guidance around reporting using Microsoft Graph for Intune. โœ“ โœ“
Microsoft Endpoint Configuration Manager No support Help creating and enabling System Center Configuration Manager (SCCM) solutions on workstations โœ“ โœ“ โœ“
Defender for Endpoint No support Enablement assistance and usage โœ“ โœ“ โœ“
Device Guard No support Enablement assistance and usage โœ“ โœ“ โœ“
Windows Hello and Credential Guard No support Enablement assistance and usage โœ“ โœ“ โœ“

Advanced Threat Protection

Feature Fanatical Support Rackspace Application Services / Elastic Engineering Troubleshoot Consult Enable
Safe Links Basic troubleshooting Tailored solutions and guidance โœ“ โœ“ โœ“
Safe Attachments Basic troubleshooting Tailored solutions and guidance โœ“ โœ“ โœ“
Spoof intelligence Basic troubleshooting Tailored solutions and guidance โœ“ โœ“ โœ“
Quarantine Basic troubleshooting Tailored solutions and guidance โœ“ โœ“ โœ“
Advanced anti-phishing capabilities Basic troubleshooting Tailored solutions and guidance โœ“ โœ“ โœ“
Attack simulator Basic troubleshooting Tailored solutions and guidance โœ“ โœ“ โœ“

Microsoft Teams

Feature Fanatical Support Rackspace Application Services / Elastic Engineering / Elastic Engineering Troubleshoot Consult Enable
Display presence status Basic troubleshooting Tutorials and guidance โœ“ โœ“ โœ“
Audio and Audio Conferencing Basic troubleshooting Enablement assistance and usage โœ“ โœ“ โœ“
Video Basic troubleshooting Enablement assistance and usage โœ“ โœ“ โœ“
Desktop Sharing Basic troubleshooting Enablement assistance and usage โœ“ โœ“ โœ“
Instant Messaging Basic troubleshooting Enablement assistance and usage โœ“ โœ“ โœ“
Federated Communication Basic troubleshooting Enablement assistance and usage โœ“ โœ“ โœ“
Security and Archiving Basic troubleshooting Enablement assistance and usage โœ“ โœ“ โœ“
Teams Desktop Client Basic troubleshooting Tutorials, customized training, available administrator, and end-user workshops. Project management of enablement and testing in a localized customer environment โœ“ โœ“ โœ“
Phone System / Voice (No devices) No support Tailored solutions and guidance โœ“ โœ“ โœ“
Live Events No support Tailored solutions and guidance โœ“ โœ“ โœ“
Teams Policies No support Tailored solutions and guidance โœ“ โœ“ โœ“
Data loss prevention No support Tailored solutions and guidance โœ“ โœ“ โœ“

Microsoft Office Applications

Feature Fanatical Support Rackspace Application Services / Elastic Engineering Troubleshoot Consult Enable
Out of the Box Setup and Use Installation and activation Guidance, enablement assistance, troubleshooting, customized training, and workshops for administrators and end-users โœ“ โœ“ โœ“
Microsoft Word Installation and activation Guidance, enablement assistance, troubleshooting, customized training, and workshops for administrators and end-users โœ“ โœ“
Microsoft Excel Installation and activation Guidance, enablement assistance, troubleshooting, customized training, and workshops for administrators and end-users โœ“ โœ“
Microsoft PowerPoint Installation and activation Guidance, enablement assistance, troubleshooting, customized training, and workshops for administrators and end-users โœ“ โœ“
Microsoft OneNote Installation and activation Guidance, enablement assistance, troubleshooting, customized training, and workshops for administrators and end-users โœ“ โœ“
Microsoft Outlook Installation and activation Guidance, enablement assistance, troubleshooting, customized training, and workshops for administrators and end-users โœ“ โœ“
Microsoft Publisher Installation and activation Installation and activation โœ“
Microsoft Access Installation and activation Installation and activation โœ“
Skype for Business / Teams Installation and activation Guidance, enablement assistance, troubleshooting, customized training, and workshops for administrators and end-users โœ“ โœ“ โœ“
Microsoft InfoPath Installation and activation Guidance, enablement assistance, troubleshooting, customized training, and workshops for administrators and end-users โœ“ โœ“ โœ“
Office for Mac for Office 365 Installation and activation Guidance, enablement assistance, troubleshooting, customized training, and workshops for administrators and end-users โœ“ โœ“
Office Mobile for iOS Installation and activation Guidance, enablement assistance, troubleshooting, customized training, and workshops for administrators and end-users โœ“ โœ“
Office Mobile for Android Installation and activation Guidance, enablement assistance, troubleshooting, customized training, and workshops for administrators and end-users โœ“ โœ“
Office Mobile for Windows Installation and activation Guidance, enablement assistance, troubleshooting, customized training, and workshops for administrators and end-users โœ“ โœ“ โœ“
Office Mobile for Windows 10 tablets Installation and activation Guidance, enablement assistance, troubleshooting, customized training, and workshops for administrators and end-users โœ“ โœ“ โœ“
Automated Account Provisioning No support Group policy support and SCCM enablement of Office Suite โœ“ โœ“ โœ“
Client Push enablement No support Covered above in the SCCM section โœ“ โœ“ โœ“
Client Support for on-premises Exchange w/Hybrid No support Assistance, guidance, and support around hybrid deployments and configurations โœ“ โœ“ โœ“
Client Support for on-premise SharePoint w/Hybrid No support Assistance, guidance, and support around hybrid deployments and configurations โœ“ โœ“ โœ“
Control of Software Updates No support Assistance using SCCM, Office Deployment Tool, and other baked-in solutions โœ“ โœ“
Desktop Virtualization Installation and activation Assistance enabling ProPlus suite to Virtual solutions โœ“ โœ“ โœ“
Group Policy Support No support Assistance creating and editing group policy around known best practices โœ“ โœ“ โœ“

Power BI

Feature Fanatical Support Rackspace Application Services / Elastic Engineering Troubleshoot Consult Enable
Power BI Support limited to license purchase, assignment, and default installation Support limited to basic connectivity, installation, authentication, and authorization โœ“

Microsoft Project

Feature Fanatical Support Rackspace Application Services / Elastic Engineering Troubleshoot Consult Enable
Project Online Support limited to license purchase and assignment Support limited to basic connectivity, installation, authentication, and authorization โœ“

Power Platform

Feature Fanatical Support Rackspace Application Services / Elastic Engineering Troubleshoot Consult Enable
Power Apps Support limited to license purchase and assignment Guidance and training based on best practices. Limited support on App management โœ“ โœ“
Power Automate Support limited to license purchase and assignment Guidance and training based on best practices โœ“ โœ“ โœ“

Microsoft 365 Addons

Feature Fanatical Support Rackspace Application Services / Elastic Engineering Troubleshoot Consult Enable
Visio Online Plan 1 Support for default installation Support limited to basic connectivity, installation, authentication/authorization โœ“
Stream Support limited to license purchase and assignment Guidance and training based on best practices โœ“ โœ“ โœ“
Yammer Support limited to license purchase and assignment Guidance and training based on best practices โœ“ โœ“ โœ“
Dynamics Support with license assignment, authentication Support with license assignment, authentication โœ“
Shifts Support limited to license purchase and assignment Guidance and training based on best practices โœ“
Planner No support Support limited to basic connectivity, installation, authentication, and authorization โœ“
Whiteboard No support Support limited to basic connectivity, installation, authentication, and authorization โœ“
Forms No support Support limited to basic connectivity, installation, authentication, and authorization โœ“ โœ“ โœ“

Software Subscriptions

Feature Fanatical Support Rackspace Application Services / Elastic Engineering Troubleshoot Consult Enable
SQL Server Enterprise Support limited to license purchase and obtaining product key No support
SQL Server Standard Support limited to license purchase and obtaining product key No support
Windows Server Standard Support limited to license purchase and obtaining product key No support
Windows Server CAL (User / Device) Support limited to license purchase and obtaining product key No support
Windows Server RDS CAL (User) Support limited to license purchase and obtaining product key No support
Windows Server RMS CAL (User / Device) Support limited to license purchase and obtaining product key No support
Windows 7 Extended Security Updates Support limited to license purchase and obtaining product key No support

Perpetual Software Licenses

Feature Fanatical Support Rackspace Application Services / Elastic Engineering Troubleshoot Consult Enable
Access Support limited to license purchase and obtaining product key No support
BizTalk Server Support limited to license purchase and obtaining product key No support
Exchange Server Enterprise / Standard Support limited to license purchase and obtaining product key No support
Exchange Server CAL (User / Device) Support limited to license purchase and obtaining product key No support
Microsoft Office Standard Support limited to license purchase and obtaining product key No support
Microsoft Outlook Support limited to license purchase and obtaining product key No support
Microsoft PowerPoint Support limited to license purchase and obtaining product key No support
Microsoft Word Support limited to license purchase and obtaining product key No support
Microsoft Excel Support limited to license purchase and obtaining product key No support
Project Professional / Standard Support limited to license purchase and obtaining product key No support
Project Server Support limited to license purchase and obtaining product key No support
Project Server CAL (User / Device) Support limited to license purchase and obtaining product key No support
Publisher Support limited to license purchase and obtaining product key No support
SharePoint Enterprise / Standard CAL (User / Device) Support limited to license purchase and obtaining product key No support
SharePoint Server Support limited to license purchase and obtaining product key No support
Skype for Business / Server Support limited to license purchase and obtaining product key No support
Skype for Business Server Enterprise / Plus / Standard CAL (User / Device) Support limited to license purchase and obtaining product key No support
SQL Server CAL (User / Device) Support limited to license purchase and obtaining product key No support
SQL Server Enterprise / Standard Core Support limited to license purchase and obtaining product key No support
SQL Server Standard Edition Support limited to license purchase and obtaining product key No support
SQL Server Big Data Node Cores Support limited to license purchase and obtaining product key No support
Visio Professional / Standard Support limited to license purchase and obtaining product key No support
Windows 10 Enterprise Support limited to license purchase and obtaining product key No support
Windows 10 Home to Pro Upgrade for M365 Business Support limited to license purchase and obtaining product key No support
Windows Server CAL (User / Device) Support limited to license purchase and obtaining product key No support
Windows Server Datacenter / Essentials / Standard Support limited to license purchase and obtaining product key No support
Windows Server External Connector Support limited to license purchase and obtaining product key No support
Windows Server RDS CAL (User / Device) Support limited to license purchase and obtaining product key No support
Windows RMS CAL (User / Device) Support limited to license purchase and obtaining product key No support

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