Manage password recovery for Rackspace Webmail

This article describes how to manage password recovery for Rackspace Webmail.

Note: For this recovery feature to work, it must be enabled by your site administrator.

Prerequisites

• Applies to: User
• Difficulty: Easy
• Time needed: Approximately 5 minutes
• Tools required: Access to your Rackspace Webmail account

For more information about prerequisite terminology, see Cloud Office support terminology.

Select an authentication type

Rackspace Webmail provides two options for password recovery: text message authentication and mobile application authentication.

The system might prompt you to set up password recovery when you log in, or you can configure it in the Rackspace Webmail settings.

Use text message authentication

With text message authentication, you can recover the password for your Rackspace Email account by having our system send you a text message that verifies your identity.

1. Log in to Rackspace Webmail.
2. When prompted to Choose Your Recovery Method, select Get A Text Message.
3. Enter the phone number that you want to use for SMS messaging.
4. In the verification field, enter the code that was sent to your phone and then click Verify Code.

A message stating You have successfully set up password recovery displays.

Use an authentication mobile application

With an authentication mobile application, you can recover the password for your Rackspace Email account by using the code from the application to verify your identity.

1. Log in to Rackspace Webmail.
2. When prompted to Choose Your Recovery Method, select Use An Authenticator.
3. Link your mobile device to your account by following the instructions on the Securing Your Account with an Authenticator App screen.

A message stating You have successfully set up password recovery* displays.

Enable or disable password recovery

If your account administrator has password recovery configured for your account, you can enable or disable password recovery in your account settings.

1. Log in to Rackspace Webmail.

2. Open Webmail Settings and select Security.

3. Slide the Password Recovery setting to either the On or Off position.

   When you select On, the system displays the password recovery setup screen. See the previous sections for instructions to set up your preferred recovery type.

   If you select Off, password recovery is immediately disabled.

Reset the password recovery authentication type

You might need to perform these steps to change your authentication method or set up a new device.

1. Log in to Rackspace Webmail.

2. Open Webmail settings and select Security.

3. In the Authentication Type section, click Reset.

   

4. The Choose Your Recovery Method screen displays. See the previous sections for instructions to set up your preferred recovery type.

How do I change my Rackspace Email password if I forget it?

1. On the Rackspace Webmail login page, click Forgot Password.
2. When prompted, enter the verification code from the SMS text message or authentication app.
3. Enter and confirm your new password and then click Reset Password.

Warning: After you have changed your password, update the password on any device used to check this mailbox.