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Manage Cloud Office Administrator information in the Control Panel

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Prerequisites 

  • Applies to: Administrator
  • Difficulty: Easy
  • Time needed: 5-10 Minutes
  • Tools required: Rackspace Cloud Office Administrator credentials

For more information about prerequisite terminology, see Cloud Office support terminology.

This article describes how to modify information for your Cloud Office Control Panel Administrator by using the My Profile feature in
the Cloud Office Control Panel.

IMPORTANT: Managed and Dedicated customers access contacts and permissions in the MyRackspace Portal. For more information, see
Adding or Editing Users in the MyRackspace Portal.

Access My Account in the Cloud Office Control Panel

If you, as a Cloud Office Administrator, want to update your own contact information, security settings, authentication methods, or notification preferences,
you can do this in the My Account section of the Cloud Office Control Panel.

Use the following steps to access the My Profile section of the Cloud Office Control Panel:

  1. Log in to the Cloud Office Control Panel by using your Cloud Office administrator credentials.

  2. Click the My Account in the top-right hand corner and then click Administrators from the drop-down menu.

Use the steps in the following sections to make changes to your account and security settings.

Cloud Office Control Panel admin information

Use the following steps to modify your Admin Information in the My Account section of the Cloud Office Control Panel:

  1. Click the Manage button next to the Adminstrator and then choose one of the following fields to update:

    • First Name
    • Last Name
    • Email Address
    • Contact Phone Number
    • Job Title

  2. After you finish modifying your admin information, click Update Admin Information to save your changes.

Note: We recommend using an email address that is not hosted under the same account.

Security question and answer

Use the following steps to modify your Security Question and Answer from within the My Profile section of the Cloud Office Control Panel:

  1. Click Edit Security Question.

  2. Select a Security Questions from the list available within the drop-down menu, then enter your Security Answer in the field provided.

  3. Click Update Security Question to save your changes.

Note: To receive phone or chat support, Cloud Office Administrators must have a valid security question and answer configured.

Multi-Factor authentication methods

Cloud Office Administrators must set up a Multi-Factor Authentication Method as a second layer of security for their account. Administrators
can choose between SMS text delivery for verification or a mobile authenticator application for verification.

Use the following steps to modify your Multi-Factor Authentication settings within the My Profile section of the Cloud Office Control Panel:

Edit your current primary phone number for login verification:

  1. Click Edit Multi-Factor Authentication.

  2. Enter your updated Primary Number within the field provided, then select Update Multi-Factor Authentication.

  3. Enter the six-digit verification code sent to your mobile device within the field provided, then click Verify Phone to save your changes.

Configure a back-up number:

  1. Click Edit Multi-Factor Authentication.

  2. Click Add Backup Number.

  3. Enter your Backup Number in the field provided, then click Update Multi-Factor Authentication to save your changes.

Switch your multi-factor authentication method from SMS text message delivery to mobile app delivery:

  1. Click the Arrow next to Edit Multi-Factor Authentication, then click Switch to mobile app delivery.

  2. Follow the prompts within the Securing Your Admin Account with an Authenticator App window, then click Verify Code to save your changes.

Set up a mobile authenticator app on a new mobile device:

  1. Click the Arrow next to Edit Multi-Factor Authentication, then click Setup on new mobile device.

  2. Follow the prompts within the Securing Your Admin Account with an Authenticator App window, then click Verify Code to save your changes.

Note: For more in-depth set-up instructions regarding mobile authenticator apps, please refer to our Multi-Factor Authentication Mobile App guide.

Switch your multi-factor authentication method from mobile app delivery to SMS text message delivery:

  1. Click the Arrow next to Edit Multi-Factor Authentication, then click Switch to SMS Text Message Delivery.

  2. Enter your Phone Number into the field provided, then click Next to send a six-digit verification code to your mobile device.

  3. Enter the six-digit code within the field provided, then click Verify Phone to save your changes.

Trusted devices

Trusted devices allow a Cloud Office administrator to log in from specified devices without being prompted for multi-factor authentication on each login attempt. Adminstrators can establish trusted devices when they log in from a new device by opting to Remember This Device during the initial sign-in process.

Use the following steps to modify your Trusted Devices within the My Profile section of the Cloud Office Control Panel:

Remove trusted devices:

  1. Click Edit Trusted Devices.

  2. Click on the Trash icon for the Trusted Device that you want to remove.

  3. Click Update Trusted Devices to save your changes.

Note: Trusted devices are remembered for 30 days, and each successful login from a trusted device resets the expiration period back to 30 days.

Notification settings

Notification Settings allow a Cloud Office Administrator to choose what types of alerts they want to receive regarding billing information, product updates, and system alerts.

Use the following steps to modify your Notification Settings within the My Profile section of the Cloud Office Control Panel:

  1. Click Edit Notification Settings, then select one or more of the following options:

    • Billing Information
    • Product and Service Updates
    • System Alerts

  2. Click Update Notifications to save your changes.

Security settings

Security Settings allow a Cloud Office Administrator to set up optional password expiration periods as well as allowing the administrator to restrict log-in attempts to specific IP addresses.

Use the following steps to modify your Security Settings within the My Profile section of the Cloud Office Control Panel:

Create a password expiration policy:

  1. Click Edit Security Settings.

  2. Check the box next to Password Expires in, and enter your desired value within the field provided.

  3. Click Update Security Settings to save your changes.

Restrict login access to specific IP addresses:

  1. Click Edit Security Settings.

  2. Check the box next to Login restricted to IP address(es), and enter up to three IP addresses within the field provided.

  3. Click Update Security Settings to save your changes.

Linked accounts

Linked accounts allow a Cloud Office Administrator to seamlessly transition between the Cloud Office Control Panel and the Office 365 Control Panel.

Use the following steps to modify your Linked Accounts within the My Profile section of the Cloud Office Control Panel:

Link a Microsoft 365 admin ID:

  1. Navigate to the Microsoft 365 section of the Cloud Office Control Panel.

  2. Click Sign In With Your Microsoft Admin Account.

  3. Sign In by using your Microsoft 365 Admin Credentials when prompted to link your account successfully.

Unlink accounts:

  1. Click Unlink Account within the Linked Accounts section of My Profile.

  2. Click Unlink Account once again when prompted to save your changes.

Note: Unlinking an account requires you to be signed-in to both your Cloud Office Control Panel administrator as well as your Microsoft 365 Administrator.

For more information regarding the management of other Cloud Office Administrators within your account, reference our Email Administrator Management Documentation.

Updated 5 months ago