Differences between Rackspace Intelligence for cloud and dedicated accounts
Last updated on: 2021-02-19
Authored by: Constanze Kratel
Rackspace Intelligence supports different functionalities depending on the type of account. The following table shows the differences between Rackspace dedicated and cloud accounts.
| Dedicated accounts | Cloud accounts |
|---|---|
| Customers cannot create or edit any entities, checks, alarms, notifications, or notification plans. They can use the Rackspace Intelligence UI to view the configuration of these elements. | Customers can use Rackspace Intelligence to create and edit entities, checks, alarms, notifications, and notification plans. |
| Customers cannot configure any suppressions via the Rackspace Intelligence UI. To set up a suppression, users must contact Support. | Customers can use the Rackspace Intelligence UI to configure suppressions. |
| Customers are permitted to use the following remote-type checks: TCP, ping, and HTTP. They can view the configuration of these checks in the Rackspace Intelligence UI. | Customers can use the Rackspace Intelligence UI to configure remote-type and agent-type checks. For more information, see Working with checks. |
| Customers cannot install or use any monitoring agents. | Customers can configure, install, and use monitoring agents. |
