Last updated on: 2019-01-08
Authored by: David Hendler
This article describes the various administrative account changes that you can request and the appropriate steps needed to complete them.
Dedicated customers can download the Primary Contact Change form in the MyRackspace Control Panel. For instructions about how to find the form, see the Dedicated customers section of Change to a new primary contact.
If you are the current primary contact for your account, you can update the primary contact information by selecting and editing the Primary Contact Information in your Account Settings.
Request the Service Transfer form from your account manager.
All other customers can find links to the forms described in this article by logging in to the Cloud Control Panel and selecting Account > Docs and Forms.
The Billing team has strict requirements for processing the Service Transfer form for a Rackspace account. Use the following information to have the submission processed quickly and efficiently.
Page 1 - Account details
Page 2 - Signatures
Do not fill out the RACKSPACE US, INC. section. A Rackspace representative completes this section.
Page 3 - Consolidated and / or Linked Cloud Accounts (Exhibit A)
In the Cloud Account Number and the New Cloud Account Name columns, provide the following information:
The Service Transfer and Primary Contact Change forms have many required fields that must be complete before the Billing team can process the forms. After you have completed the form, scan the document and attach it to the support ticket in the Cloud Control Panel or the MyRackspace Control Panel.
To avoid form rejection, use the following tips when completing the form:
The following articles provide detailed information about what changes can be made to your account by using the Service Transfer Form:
©2020 Rackspace US, Inc.
Except where otherwise noted, content on this site is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License