Your Rackspace Technology account invoice#

Your monthly Rackspace account invoice includes account and billing information, payment information, tax information, and summaries of your services, promotions, and discounts. This section provides a detailed description of the pages in your PDF or CSV invoice.

Account and billing information#

The first page of your PDF invoice provides a detailed overview of your account and billing information.

Account summary#

The bottom portion of the first page of your invoice includes the following information:

  • Invoice Number: The transaction number associated with the invoice.

  • Invoice Date: The date the invoice was generated.

  • Currency: The monetary currency in which your account is invoiced.

  • Invoice Amount Due: The total amount due for your current invoice charges. This amount does not include any past due balance.

  • Payment Terms: The time range within which payment should be received, in days.

  • Due Date: The date that the payment is due.

  • Remit Section (if applicable): The section to detach and send with your payment.

Service summary#

The second page of your invoice summarizes all support charges, product charges, and other charges. This page has the following information:

  • Service: The support, product, or other charges applied to your current bill.

  • Gross Charge: The total charge before promotions and discounts.

  • Promotion & Discount: The promotions and discounts associated with a product charge.

  • Net Charge: The pretax amount for a product charge. This amount is the difference between the Gross Charge and the Promotion & Discount for a product charge.

  • Taxes: The tax amount applied. Taxes are calculated based on the Net Charge.

  • Total Charges: The sum of the Net Charge and the taxes for a product.

While most of the service summary items are self-explanatory, two services warrant additional description:

  • Cloud Servers: This field includes all of the Cloud Server flavor classes, such as OnMetal.

  • Cloud Bandwidth: This field includes both Public and CDN Bandwidth.

Other services#

The third page of your invoice includes other charges accrued during the billing period.

  • Service: The support, product, or other charges applied to your current bill, including a descriptive name for the product or charge.

  • Gross Charge: The total charge before promotions and discounts.

  • Promotion & Discount: The promotions and discounts associated with a product charge.

  • Net Charge: The pretax amount for a product charge. This amount is the difference between the Gross Charge and the Promotion & Discount for a product charge.

  • Taxes: The tax amount applied. Taxes are calculated based on the Net Charge.

  • Total Charges: The sum of the Net Charge and the Taxes for a product.

  • Total Current Invoice Charges: The total for all of the accumulative charges applied to the invoice.

Promotion and discount summary#

The fourth page of your invoice provides a summary of the promotions and discounts for the billing period.

  • Category and Description: The names and descriptions of the promotions and discounts applied to your bill.

  • Net Discount: The total amount that is deducted from your bill due to promotions and discounts.

Tax summary#

The fifth page of your invoice contains a Tax Summary section that explains the taxes applied to your bill in detail.

If you are assessed a Goods and Services Tax (GST), you also see the aggregate product charges. These charges break down into taxable (T) and non-taxable charges for the billing period.

Invoice details document (CSV)#

Invoice detail documents in CSV format provide detailed information on daily usage for the billing cycle. Each row contains a daily usage item and an associated charge. You can also view summaries of charges across the entire billing cycle in the following three views:

  • Resource: To view a summary for a specific resource, create a PivotTable on the RES_ID column.

  • Service: To view a summary for a specific service, create a PivotTable on the SERVICE_TYPE column.

  • Data center: To view a specific data center summary,

    create a PivotTable on the DC_ID column.