Hardware Installation

The customer coordinates deliveries with Rackspace Inventory and handles receiving, unpacking, and moving their equipment into the DC (see Shipping, Receiving, and Inventory Services) unless they pay for Smart Hands for installation as part of their initial contract. The customer must secure and get DC Facilty Engineering approval for any vendor or customer-supplied cabinets to be installed.

During the customer installation, Rackspace provides contact information for an onsite POC to answer questions and provide guidance and technical assistance as needed. The customer should submit a Smart Hands request for any necessary assistance with the installation of customer gear.