RPC-VMware offers you the ability to expand data center capacity without the need for further investment in physical assets. With direct access to the VMware APIs, you can use your existing scripts and the same VMware and third-party tools to manage the hosting VMware environment, improving agility by reducing long procurement lead times and ensuring that you meet new business demands while maintaining control.
RPC-VMware is a dedicated, per-customer instance of the VMware software-defined data center (SDDC) stack. Rackspace provides the following components:
VMware ESXi™ hypervisor running on dedicated hardware
Rackspace manages and maintains the RPC-VMware services and infrastucture resources. Any changes to the settings or configuration of the services, networking, storage, and compute systems must be requested by opening a ticket with Rackspace Support.
As RPC-VMware is a Rackspace-managed service, some settings and access rights are reserved by Rackspace. Customers should be aware of the following items that might differ from self-managed SDCC instances.
Customers might not be granted administrative access to vCenter or other parts of the RPC-VMware system.
Customers might not be granted access to change advanced settings related to certain parts of the RPC-VMware system. Requests by customers to have certain settings altered might be refused.
Rackspace must be able to place ESXi hosts in maintenance mode automatically in order to patch the RPC-VMware system. Any configuration that is created by a customer which prevents this (including, but not limited to, DRS rules, guest OS clustering, VM device passthrough, CPU affinity, and so on) might be altered or removed.
If you need to configure any settings which might impact the ability to automatically place ESXi hosts in maintenance mode, contact your Customer Success team before attempting to apply any configurations. In most cases, Rackspace can help you implement your requirements in a fully supportable manager in RPC-VMware.
The list above is not exhaustive. If you have specific access rights requirements, contact your Customer Success team.