Last updated on: 2019-07-18
Authored by: David Hendler
The Managed Operations service level provides support beyond the Managed Infrastructure service level, including direct assistance with resizes, snapshots, host machine issues, adding and removing servers, and managing IP addresses. To ensure that you have a Fanatical Experience, Rackspace provides support for specific software and server configurations on Windows® cloud servers with Managed Operations support.
The Managed Operations spheres of support include the following operating systems for all Windows cloud servers:
For OnMetal Windows cloud servers, the Managed Operations spheres of support also includes the following operating system:
Note: Detailed information about Linux® support is located in Linux Spheres of Support for Dedicated and Managed Operations.
The Managed Operations service level supports the following types of web servers:
The Managed Operations service level supports the following types of database servers:
|SQL Server 2008 R2 (Standard and Web Edition)||Yes||Yes||Yes||Yes||Yes|
|SQL Server 2012 (Standard and Web Edition)||Yes||Yes||Yes||Yes||Yes|
|SQL Server 2014 (Standard and Web Edition)||Yes||Yes||Yes||Yes||Yes|
Note: Rackspace does not support Microsoft® SQL Server® Express 2008, 2012, and 2014.
The Managed Operations service level supports the following programming languages:
|PHP (Fast CGI)||Yes||Yes||No||No||No|
The Managed Operations service level supports the following firewall software:
The Managed Operations service level supports the following FTP tools:
|IIS 7.5 FTPS||Yes||Yes||Yes||Yes||Yes|
|IIS 8.5 FTPS||Yes||Yes||Yes||Yes||Yes|
The Managed Operations service level supports the following SMTP tool:
|IIS Outgoing Only||Yes||Yes||Yes||Yes||No|
Active Directory (AD) is not currently supported. Reach out to Rackspace support to evaluate alternative solutions.
Although we don’t support all technologies, we do offer reasonable-endeavor support, which extends our support into offering alternative solutions. Reasonable-endeavor support can include help from Rackspace partners and other third-party services.
Load balancing: Support is provided through the use of Cloud Load Balancers.
DNS: The use of the Rackspace Cloud name servers for DNS is supported. Windows DNS is currently not supported.
Exchange: Exchange is not supported at this time.
SharePoint: SharePoint is not supported at this time.
Terminal Services: We will install the role and license.
Cloud Files: Integration with Cloud Files is supported by using the API; however, no development assistance with using the API is provided.
Rackspace makes every effort to align our support dates for operating systems with the manufacturer’s support dates. The following end-of-life support dates are provided by the manufacturer and are subject to change. If the manufacturer decides to shorten the support life of an operating system, Rackspace might be forced to end support sooner than the published date.
|Operating system name||End-of-life support date|
|Windows Server 2008 R2||January 14, 2020|
|Windows Server 2012 R2||January 10, 2023|
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